Production Support Lead jobs in United States
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ExaTech Inc · 1 day ago

Production Support Lead

positionUnited States
timeContract
remoteRemote
senioritySenior Level

ExaTech Inc is seeking a Production Support Lead for a full-time remote position. The role requires extensive experience in technical support and system administration related to healthcare management systems, particularly on the Facets platform, along with strong communication skills to lead effectively.

Human ResourcesInformation TechnologyStaffing Agency
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H1B Sponsor Likelynote
Hiring Manager
Yaheeya Ahmed
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Responsibilities

Production Support
Lead the team in providing technical support
Communicate with internal and external stakeholders in high-pressure situations

Qualification

Production Support.NET & MS tech stackHealthcare backgroundSQLSystem integrationsClaims processingComm. SkillsJavaAPIs (REST/SOAP)Reporting toolsHIPAA knowledgeAI in Application Support

Required

Production Support
.Net & MS tech stack
Healthcare background
Strong Comm. Skills - should be able to lead
Extensive experience in technical support, system administration, or development related to healthcare management systems (on Facets platform)
Experience in .NET (C#, ASP.NET, SQL Server) and Guiding Care
Experience with claims processing, benefits management, and provider network management in the healthcare space
Strong familiarity with databases and writing complex SQL queries
Experience in system integrations, including REST APIs
Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage)
Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP)
Experience with web services

Preferred

Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is highly desirable
Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus
Knowledge of HIPAA and other healthcare regulations is a plus
Usage of AI in Application Support

Company

ExaTech Inc

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Welcome to Exatech – Your Trusted Partner in Staffing Solutions! At Exatech, we are dedicated to addressing both IT and non-IT requirements, specializing in niche areas with the best of the solutions.
dateFounded in 2014
location
Cincinnati, Ohio, USA
people-size201-500 employees
web-link
https://www.exatechinc.com

H1B Sponsorship

ExaTech Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (6)
2021 (5)
2020 (4)

Funding

Current Stage
Growth Stage

Recent News

Business News Americas
Dominican Rep laying groundwork for connectivity with IDB, universal service funds
2025-07-16
Company data provided by crunchbase