PGTEK · 1 day ago
Project Engineer/Manager
Memphis, TN
Full-time
Onsite
Senior Level
$110K/yr - $125K/yrPGTEK is a consulting organization dedicated to helping clients achieve their business and technology objectives. The Onsite Engineer Manager leads a team of On-Site Service Engineers to ensure operational excellence in Data Center environments, focusing on high-quality field services and customer satisfaction.
Information Technology & Services
Responsibilities
Direct and mentor OSE teams, ensuring onboarding and continual skill development and adherence to best practices
Manage workforce planning, scheduling, and resource allocation for optimal coverage
Coach and develop OSE team members
Partner with Field Service Manager, Functional Leads for joint capacity and compliance reviews to support strategic alignment
Monitor KPIs (SLA compliance) and implement corrective actions
Manage time cards, schedules and OT
Contribute to monthly and quarterly operational reports, service level compliance, risk assessments, and improvement recommendations
Ensure OSEs skill competency and time allocation to the business needs
Serve as a liaison for customer questions
Build trust through proactive communication with the customer leaders
Oversee OSE deployment during surge periods, Planned Field Replacements (PFR) and excursions that may create backlog
Ensure resource allocation, prioritization, and timely resolution to maintain service continuity and customer satisfaction
Champion automation and AI-driven diagnostics to enhance support efficiency and standardize processes
Champion energy efficiency and green data center optimizations
Drive integration of monitoring/automation tools
Collaborate with Functional Leads to evaluate OSE training needs and coordinate technical enablement programs
Work jointly on proactive risk identification and mitigation strategies
Support crisis response frameworks and participate in postmortem analyses to drive operational improvements
Maintain transparency with OSEs regarding service performance, upcoming changes, and risk mitigation plans
Use monthly alignment meetings with OSEs as a structured feedback loop to capture customer concerns, operational challenges, and improvement opportunities
Ensure these insights are documented and incorporated into service strategies
Qualification
Required
High technical acumen to understand the data center environment
Superior organizational and communications skills
Strong desire to mentor and coach the team and align the team to the customer's objectives
While the primary shift is '8-5,' must be willing to visit alternate-shift (2nd and 3rd) resources from time to time
Willingness for occasional travel to other sites when needed. We estimate this at :10% travel or less
Comprehensive understanding of data center infrastructure and AI server environments
Strong leadership and mentoring capabilities
Excellent communication and interpersonal skills
Ability to manage high-pressure situations and foster collaboration across teams
Vendor management and SLA compliance expertise
Ability to lift 50 lbs. and perform floor walks (5-7+ miles per shift)
Agility to squat, kneel, crawl, and climb ladders for equipment inspections
Visual and sensory acuity to identify wiring, auditory anomalies, and olfactory cues amidst high-decibel noise
Work in environments requiring PPE (ear protection, FR clothing) and tolerate noise levels of 85-90 db
Adapt to temperature extremes (cold aisles :65°F, hot aisles >95°F) and dry air conditions
Preferred
Proficiency in diagnostics, analytics, and performance optimization for large-scale deployments
Experience with automation tools and AI-driven support technologies
Benefits
Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
A vision plan
Dental insurance with the base dental plan option paid for by PGTEK
Life Insurance
Short and Long-Term disability
Critical Illness insurance have premiums covered
Matching 401(k) plan
Discount on pet insurance through ASPCA Pet Insurance
Employee Assistance Program is available at no cost to all employees
Generous amount of PTO and Holidays
Education Assistance Program is available after 12 months of employment
Company
PGTEK
Our firm provides global IT infrastructure professional services to industry-leading OEM, infrastructure software, and significant private and public sector organizations.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Podmilsak
CEO and Owner
Company data provided by crunchbase