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NEOGOV · 1 week ago

Field Operations Manager

Water Department Marietta, GA

Full-time

Onsite

Senior Level

$64K/yr - $85K/yr

7+ years exp

NEOGOV is part of Cobb County Government, and they are seeking a Field Operations Manager to oversee the operations and staff involved in reading, repairing, and maintaining water meters. The role includes managing field operations, supervising staff, and handling customer inquiries and billing processes.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals

Coordinates work activities for field operations, including meter turn on and off, meter maintenance, and related contracted services: prioritizes work activities in order to meet objectives; ensures subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex and problem situations and provide technical expertise; and provides progress and activity reports to supervisor as requested

Receives and responds to escalated and/or complex inquiries, concerns and complaints from customers: investigates and resolves customer complaints; and determines validity and corrective action to be implemented

Manages the pre-billing and post-billing process: reviews the daily meter reading reports; reviews and approves billing files

Administers related contracted services: assists with preparation and review of contracts and extensions; and reviews and approves contracted work to ensure compliance with contract specifications

Assists in the development and implementation of the field operations budget: monitors expenditures and revenues to ensure compliance with approved budget; approves expenditures; and maintains related documentation

Performs other related duties as assigned

Qualification

Water utility operationsSupervisory experienceCustomer information systemsContracts administrationMeter maintenanceBudget managementTechnical expertiseCommunication skillsProblem-solving skills