University of Virginia · 2 days ago
UVA HR Inquiry Representative, Associate
Charlottesville, VA
Full-time
Onsite
New Grad, Entry LevelThe University of Virginia’s Human Resources Department is seeking an HR Inquiry Representative, Associate, to join their HR Inquiry team. This role involves providing first-level support for HR-related inquiries and ensuring a positive customer experience for faculty, staff, and job applicants.
Higher Education
Responsibilities
Respond to inquiries from UVA faculty, staff, UVA Health team members, HR partners, and job applicants through Salesforce, phone, email, chat, and in-person interactions
Provide accurate information, troubleshoot issues, and resolve Tier 1 inquiries in a timely and customer-focused manner
Escalate complex questions to HR Centers of Expertise (Benefits, Leave, Payroll) or other University resources, ensuring proper handoff and follow-up
Document all interactions in Salesforce CRM with accuracy, clarity, and adherence to established workflows
Exercise discretion when handling confidential or sensitive information
Use technology—including Microsoft Office, Salesforce, and Workday (preferred)—to manage inquiries and support daily operations
Identify recurring issues or process gaps and share insights that support continuous improvement
Participate in regular 1:1s and team meetings focused on skills development, performance improvement, and career growth
Contribute to a positive, team-oriented environment and uphold UVA HR’s commitment to high-quality service
Qualification
Required
High School Diploma
Preferred
Comfortable learning and using technology; able to navigate multiple systems
Strong multitasking and organizational skills in a fast-paced environment
Demonstrated sound judgment and ability to handle sensitive information with discretion
Customer-focused communication skills and ability to support a diverse population
Ability to adapt to new processes and technologies; commitment to continuous improvement
Positive, team-oriented approach and willingness to participate in coaching and development conversations
Proficiency with Microsoft Office
Experience using Salesforce or another CRM/case management system
Experience with Workday or another HR information system
Benefits
Benefited position
Company
University of Virginia
The University of Virginia was founded in 1819 as the model for modern universities that has since been emulated all over the world.
Founded in 1977
10001+ employees
H1B Sponsorship
University of Virginia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (263)
2024 (223)
2023 (262)
2022 (202)
2021 (163)
2020 (155)
Funding
Current Stage
Late StageLeadership Team
Greg Fairchild
Dean and CEO, UVA|Northern Virginia
Luis Alvarez
President and CEO
Recent News
The Republic Reporter
2024-02-29
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