Starbucks · 1 day ago
senior retail operations manager, Chicago Roastery
Chicago, IL
Full-time
Onsite
Senior Level
$104K/yr - $157K/yr
5+ years expStarbucks is a company that celebrates coffee and brings a feeling of connection. They are seeking a Senior Operations Manager for their Chicago Roastery, responsible for leading a team of operations managers to achieve business results while enhancing the customer experience.
CoffeeFood and BeverageRestaurantsTea
Responsibilities
Set goals and pace for operations managers, develop organizational capability, and model how we work together
Manage with integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks
Drive the engagement, development, and performance of all managers on their team
Identify and communicate key responsibilities and practices to ensure the immediate team of direct reports promotes a positive attitude, confidence in leadership, and collaborative teamwork to achieve business results
Support the implementation of company programs, procedures, methods, and practices to promote Starbucks key messages and achieve a competitive advantage
Develop relationships in the retail market to keep current with industry talent, benchmarking, and identifying industry trends
Model exceptional customer service and relationship-building behaviors
Stay abreast of the business and competitive landscape, trends, and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved
Collaborates with both on site cross functional specialists and other support partners to accelerate business performance and unlock capability
Develop strategic and operational plans for the operations managers, manage execution, and deliver results
Direct and continuously improve store operations across the total Roastery to achieve company objectives for both operational excellence and business unit results
Identify, plan, and execute areas for improvement to ensure consistent exceptional service to customers
Plan and execute strategies to increase sales while controlling operational costs within the Roastery
Plan, communicate, and manage processes and practices to ensure that programs and initiatives align with company and business unit goals and objectives
Communicate clearly, concisely, and accurately to ensure effective operations at the zone and store level
Provide subject matter expertise and execute functional responsibilities
Access retail support partners to support Roastery-wide operations and execute store and ecosystem-wide initiatives, such as Partner Resources, Partner & Asset Protection, Technology, Retail Public Health, Finance, Facilities, and others
Build operations manager capability to analyze zone-level business trends and results
Provide feedback on a regular basis to support partners to ensure the most successful business partnership
Manage retail business financials (e.g., food and beverage costs, labor, and other controllables), set quarterly business priorities, and drive the operations manager team to grow sales in service of achieving business unit and company goals
Create Roastery-specific strategies and manage a team of managers to deliver results across all categories
Utilize operational tools, resources, and reports to analyze the business and identify and address trends and issues in store performance
Work with local service providers to support day-to-day operational needs and ensure procedures are followed
Manage service of alcohol according to all state and federal laws and regulations, as well as company and brand policies and standards
Provide partners with coaching, feedback, and developmental opportunities, using collaboration and peer coaching to build effective teams
Develop and maintain a culture of confident and knowledgeable managers and partners who deliver differentiated experiences, prioritize customers over tasks, and create a welcoming, inspiring, rewarding, and seamless experience
Challenge and inspire partners to achieve business results
Build operations manager capability to coach, develop, and manage the performance of their direct reports
Develop the team and provide opportunities for growth, promote innovation, and lead the team to develop best practices and share ideas
Coach, mentor, and inspire partners based on their individual strengths, opportunities, and needs. Lead with, coach, and promote a growth mindset
Ensure operations managers and partners adhere to legal and operational compliance requirements
Oversee training and development of partners, ensuring they receive effective and efficient training to perform their jobs with excellence
Recruit, hire, and retain a passionate team with function-specific knowledge and expertise in various skills
Provide coaching, direction, and leadership support to team members to achieve partner, business, and customer results
Utilize various performance and talent development methods to meet the needs of individual partners and the objectives of the business
Communicate regularly with the store leadership team (including operations managers, specialists, and the store director) about operational and partner observations, challenges, concerns, insights, and suggestions
Qualification
Required
5+ years of experience managing multi-unit retail, restaurant, large scale restaurant and/or hospitality organizations
Experience working across functional business units to develop effective business solutions that align with company and business unit/department objectives
Experience and proven capability in financial planning, forecasting, analysis, and profit and loss responsibility
Experience and proven in effective decision-making and operational problem-solving to achieve business optimization
Ability to increase store sales and profitability through operational improvement
Ability to recruit, assess, train, develop and promote partners
Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
21+ years of age
Preferred
Education: College degree or experience in a closely related field may substitute for a portion of the required experience
Leadership experience in a high volume, full service, and structured restaurant concept
Experience with lifestyle based experiential brands, hospitality, big-box and/or specialty retail, restaurants and/or fine dining preferred
Experience with building and cultivating relationships with customers, partners, local market leaders (internal and external) and the community
Additional languages beneficial
Benefits
Medical, dental, vision, basic and supplemental life insurance
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation from date of hire
Sick time (accrued at 1 hour for every 25 hours worked)
Eight paid holidays
Two personal days per year
Participation in a 401(k) retirement plan with employer match
Discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings
Financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources
Access to other educational opportunities
Backup care
DACA reimbursement
Company
Starbucks
Starbucks is a restaurant chain that serves handcrafted ready-to-drink beverages, including coffee, tea, juices, and snack food items.
10001+ employees
H1B Sponsorship
Starbucks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (127)
2023 (130)
2022 (172)
2021 (146)
2020 (149)
Funding
Current Stage
Public CompanyTotal Funding
$2.65BKey Investors
Elliott Management Corp.Pershing Square Capital Management
2025-05-06Post Ipo Debt· $1.75B
2024-07-19Post Ipo Equity
2018-10-10Post Ipo Equity· $900M
Leadership Team
Brian R. Niccol
Chairman and Chief Executive Officer
Cathy R. Smith
CFO
Recent News
2026-01-11
Company data provided by crunchbase