Apt · 1 day ago
Senior VoIP Manager
Ridgeland, MS
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $160K/yr
10+ years expApt is seeking a Senior Manager for Voice Services to lead the strategy and operational excellence of VoIP platforms. This role involves overseeing a team, ensuring service reliability, and collaborating with various departments to deliver modern telecom services.
Staffing & Recruiting
Hiring Manager
Ked Bailey
Responsibilities
Lead and develop a high‑performing engineering/operations team supporting MetaSwitch and BroadWorks platforms
Oversee feature deployments, upgrades, patches, migrations, and capacity planning
Establish architecture standards, best practices, and operational guidelines for VoIP and voice switching
Ensure service reliability, redundancy, disaster recovery readiness, and SLA compliance
Direct troubleshooting and resolution of major outages, routing failures, and escalated service issues
Manage vendor relationships, support escalations, and platform roadmap engagement
Collaborate with Product and Architecture teams to design new VoIP and unified communications services
Oversee budgets, vendor contracts, licensing, and operational spend
Maintain documentation, runbooks, and escalation processes
Monitor industry trends (cloud voice, SIP modernization, NFV, IMS/5G) and recommend improvements
Support interconnect management, carrier agreements, traffic settlement, and regulatory compliance
Provide leadership during outages, fraud events, and routing incidents
Define KPIs and drive continuous improvement initiatives
Qualification
Required
Bachelor's degree in Engineering, Computer Science, Telecommunications, or related field
10+ years in voice/telecom engineering, including 5–7 years in leadership roles
Deep expertise with MetaSwitch and strong experience with BroadWorks or similar platforms
Strong knowledge of SIP, SS7, RTP, QoS, codecs, SBCs, SIP trunking, and interconnect architectures
Experience managing large‑scale deployments, migrations, and complex operations
Familiarity with 911/NG911, LNP, CNAM, ENUM, numbering, and telecom regulatory requirements
Understanding of OSS/BSS, network security, and fraud prevention
Willingness to participate in on‑call and after‑hours escalation
Preferred
Experience with cloud voice, NFV, microservices, containerized telecom functions
Exposure to IMS, VoLTE/VoWiFi, 5G, and hybrid legacy–cloud architectures
Background managing distributed engineering or operations teams
Relevant telecom, SBC, or cloud certifications
Company
Apt
Apt is a women-owned IT staffing and solutions firm that helps teams move faster with the right talent and delivery support.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Winnie Njaaga Smith
Chief Executive Officer
Ben Haynes
Founder, VP of Client Services
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