NEOGOV · 13 hours ago
Child Support Reimbursement Specialist
Janesville, WI
Full-time
Onsite
Mid Level
$26/hr - $28.26/hr
3+ years expNEOGOV is a company that provides innovative technology solutions for government agencies, and they are seeking a Child Support Reimbursement Specialist to manage child support cases. The role involves establishing paternity, enforcing child support orders, conducting investigations, and preparing legal documentation for court actions.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Manages a child support caseload for compliance with state and federal regulations using a variety of complex computer systems and automated notification systems
Gathers information from necessary persons for Child Support enforcement, paternity and/or court order establishment, and medical insurance
Recommends cases for appropriate court action
Contacts parents, employers, insurance companies, hospitals, attorneys, responsible parties, and/or other public entities to investigate facts needed to establish, enforce or modify support obligations
Conducts manual and/or computer based searches to locate absent parents to establish, modify or enforce a support obligation; verifies information and determines location to be used for service of process and formal notification of proceedings
Initiates intergovernmental referrals and responds to referrals made by other states for the full range of child support services
Appears as a witness in court testifying to actions taken to establish, modify, or enforce financial support and health insurance obligations
Obtains information from program participants as it relates to their child support case
Prepares appropriate legal documents for court action
Processes legal documents to proper persons or agencies
Enters and maintains information into the KIDS Statewide Computer System
Selects the appropriate administrative mechanisms to establish and enforce financial support or health insurance obligations without the need for court hearing
Determines ability to pay support and calculates a recommended obligation by researching confidential financial and public records
Prepares cases for litigation by drafting legal pleadings, making legal referrals of the record of the investigation, determining the ability to pay support, and making recommendations to the Assistant Corporation Counsel, as to the issues to be addressed in court
Prepares a referral recommending felony prosecution to the District Attorney on cases with extensive record of non-payment of support
Complies with federal time requirements for taking actions and determines if a case is eligible for closure in accordance with federal criteria
Answers the phone and greets the public
Provides answers to inquiries regarding service and functions of the Child Support Agency
Answers inquiries from parents and attorneys on the establishment process, disputed account balances, and the modification process
Interprets and explains the legal authority and State policy utilized to calculate the support obligation and/or the actions taken to collect the debts
Initiates verbal or written communication with a parent to affect payment of court-ordered child support obligations, debts assigned to the County or State and court-related costs
Maintains effective working relationships with departments, employers, W-2 Agency, and other private and public sector entities to carry out case management functions
Performs other duties as assigned
Qualification
Required
Graduation from high school or its equivalent supplemented by coursework in computer science
Three or more years of responsible office experience that involves financial counseling, independent research, investigation, paralegal work, financial collections, or closely related activities, preferably in a related child support or legal field
Post high school education from a recognized college or university in business, accounting or closely related field may substitute for the work experience requirement on a year-for-year basis
An equivalent combination of training and experience
Ability to type neatly and accurately at a rate of forty-five (45) net words per minute
Considerable knowledge of investigative techniques and procedures used in securing information from legal and financial records, agencies, employers and other public and private sector entities
Considerable knowledge of the Wisconsin State Statutes and Administrative Codes governing the establishment, assignment, collection, and modification of financial and health insurance support for children
Considerable knowledge of the principles and practices of the legal process, legal document preparation, and court procedures
Working knowledge of human services assistance programs and procedures
Working knowledge of manual and computer-based methods, techniques, and procedures for locating absent parents
Working knowledge of federal regulations regarding requirements and timeliness for a Child Support Program and the Consumer Credit Protection Act
Working knowledge of computerized department program software, internet access, and database, spreadsheet, and word processing programs
Ability to perform mathematical calculations and interpret account statements
Ability to conduct interviews, interpret court orders, explain laws and procedures, and obtain cooperation in difficult situations to facilitate the compliance of all parties
Ability to locate, update and process information within a statewide computer database system
Ability to answer inquiries from attorneys, private agencies, employers, and public officials regarding the laws, policies, and regulations governing the collection of child support and health insurance
Considerable knowledge of terms and forms used in legal discourse, procedures, and documents
Considerable knowledge of appropriate safeguards for privileged information
Considerable ability to work independently and to establish and maintain cooperative working relationships with attorneys, employees, employers, law enforcement officers, government agencies and the general public
Ability to make independent decisions and meet deadlines
Ability to interview and obtain information through investigative procedures for the initiation and negotiations of child support matters
Benefits
Holidays (Ordinance 18.501)
Vacation (Policy & Procedure Manual 5.47)
Health Insurance including our Wellness component
Sick Leave (Policy 5.39)
Dental Plan
Vision Plan
Life Insurance
Voluntary Benefits
Deferred Compensation
Flexible Spending Account (Medical and Dependent Care)
Retirement
Bereavement Leave (Policy 5.04)
EAP
Parking
Workplace Attire (Policy & Procedures 5.53)
Employee Identification Badge (Policy & Procedure 5.08)
Smoking
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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