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CCS Global Tech · 1 day ago

Voip Engineer

San Francisco, CA

Contract

Onsite

Senior Level

5+ years exp

CCS Global Tech is seeking a Telecom Voice Systems Engineer to provide project-based technical support for VoIP and unified communications systems. The role involves troubleshooting, configuration, training, and collaboration with IT staff to enhance communication systems and ensure effective integration with enterprise platforms.

Information TechnologyMobile AppsSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide project-based technical support for Microsoft Teams, Cisco Unified Communications, and Webex Calling environments, including troubleshooting and issue resolution during migration and integration activities

Support the configuration and administration of Microsoft Teams and Cisco Unified Communications environments in a project context

Assist with the deployment, configuration, and validation of new features and updates related to VoIP and unified communications platforms

Collaborate with IT staff and City departments to support integration and interoperability between communication systems and enterprise platforms

Support Webex Contact Center environments and related integrations, as applicable, including platforms such as Salesforce, ServiceNow, Calabrio, and Webex AI Agent

Conduct training sessions and develop documentation to help City administrative and end-user staff effectively utilize VoIP and unified communications solutions

Monitor system performance during migration and transition activities and recommend improvements to enhance reliability and efficiency

Support change management activities to minimize disruption during system migrations

Stay current with industry developments and best practices in unified communications and VoIP technologies

Qualification

Microsoft TeamsCisco Unified CommunicationsVoIP technologiesCisco CUCMNetworking fundamentalsAvaya Communication ManagerAnalytical skillsCommunication skillsProblem-solving skills

Required

Hands-On Experience: Practical experience with Cisco telephony systems and Microsoft Teams, including participation in migration projects, management of VoIP solutions, and work in production environments

Consulting or Implementation Experience: Experience providing consulting or implementation services for telephony solutions and supporting large-scale voice system migrations

Experience supporting, integrating, or migrating Webex Contact Center solutions in public-sector or large enterprise environments, including coordination across multiple departments and stakeholders

Experience combining technical skills, education, and certifications to effectively support migrations from legacy PBX systems, including Avaya, to modern VoIP platforms

Five (5) or more years of experience supporting Microsoft Teams and Cisco Unified Communications environments

Strong knowledge of Microsoft Teams administration and troubleshooting

Proficiency with Cisco Unified Communications Manager (CUCM) and related technologies

Familiarity with Avaya Communication Manager administration and implementation

Excellent communication and interpersonal skills

Ability to work independently and collaboratively as part of a team

Strong analytical and problem-solving abilities

Understanding of Voice over IP (VoIP) technologies, SIP (Session Initiation Protocol), and enterprise telephony systems

Knowledge of networking fundamentals, including IP addressing, routing, quality of service (QoS), and network security

Familiarity with Microsoft Teams architecture and its integration with Microsoft 365 services

Experience with Cisco Unified Communications Manager (CUCM), Cisco Call Manager, and Cisco VoIP solutions

Familiarity with or experience supporting Avaya Communication Manager environments

Preferred

Microsoft Certified: Teams Administrator Associate

Microsoft Certified: Microsoft 365 Enterprise Administrator Expert

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (CCNP)

Cisco Certified Specialist – Collaboration

Company

CCS Global Tech

Glassdoor4.0

CCS Global Tech is an IT company that provides application development services.

Founded in 1997

Poway, California, USA

501-1000 employees

http://ccsglobaltech.com

H1B Sponsorship

CCS Global Tech has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (70)

2024 (73)

2023 (58)

2022 (121)

2021 (82)

2020 (214)