Resolux Group · 1 day ago
Project Manager Sales
Greenville, SC, US
Full-time
Hybrid
Entry, Mid Level
2+ years expResolux Group is a leading Supply Chain Services provider specializing in production inventory management programs. They are seeking a Project Manager - Sales to manage customer account inquiries, process sales orders, and ensure customer satisfaction through effective communication and problem-solving.
Electrical DistributionLightingManufacturing
Responsibilities
Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, sourcing, order status, pricing, inventory inquiries, customer fulfillment and transportation management to analyze and resolve customer needs
Manages tactical customer inquiries such as processing purchase orders, quoting product prices with delivery specifications, communicating payment terms, promise dates, and shipping confirmation
Processes product quotations by gathering appropriate data, source/resourcing supplier (if needed), and research to quote customers, while providing continuous follow up throughout the completion of the customer's purchasing cycle
Resolve customer inquiries concerning shipment problems, order changes, invoice variations, etc., using root-cause analysis
Prepare proposals and quotes for customers from established pricing; initiates development of prices through RFQ when not available
Manage Open Order Report by partnering with cross functionally team members. These activities include:
Follow-up with Buyers on PO status
Follow-up with Suppliers on urgent past due inquiries
Actively reviewing order status to ensure order needed soon are on order with a supplier
Updating ship/deliver date to customers for updated PO due dates
Actively reviewing order status to ensure past due orders on hand are shipped as parts become available
Ensure prompt payment on invoicing for assigned customer base by reviewing claims (i.e. price/quantity discrepancies, delivery issues, etc.) that prevent the customer from paying in collaboration with CFS Team
Manage the expedite order process for urgent orders placed by the customer to maximize fill rates and customer satisfaction
Provide additional tactical sales support to the Program Manager as needed
Other tasks as assigned by Operations Manager, Program Manager and/or Service Site Manager
Qualification
Required
High school diploma or GED
Combination of relevant experience in a customer-facing role, processing sales orders
At least 2 years' Inside Sales Representative or relevant experience within an industrial distribution, supply chain management, or sales environment
Combination product and knowledge within industrial distribution or other sales environments, including the ability to source products, quote customers, process transactions, and monitor customer fulfillment
Strong negotiation and interpersonal skills
Well-developed customer service skills with internal/external customers
Exceptional organizational skills
Exceptional problem-solving skills and a solutions-based mindset to drive decisions with influence
Strong written and verbal communication skills
High attention to detail and level of accuracy in processing orders and maintaining records
Excellent time management skills with the proven ability to manage multiple tasks and projects simultaneously
Familiarity with Microsoft Offices, specifically Microsoft Excel as well as relevant ERP systems and Customer Relation Management tools (CRM)
Preferred
Two-year technical degree or more
Benefits
Competitive compensation plus annual bonus
Flexible work schedule, currently hybrid because of global pandemic
Medical, dental, vision, life insurance and pet insurance
Flexible Spending Accounts
Employee assistance program and Health wellness programs
401(k) immediately with a competitive match.
Several paid holidays and paid time off that includes personal, sick and vacation time.
Company
Resolux Group
Complete Tower Internals Supplied Globally - For the past 17 years Resolux has supplied tower internals globally for a majority of newly constructed wind turbines, each year.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-04-07Acquired
2010-01-01Private Equity
Company data provided by crunchbase