T and T Consulting Services, Inc. ยท 13 hours ago
ITSM System Administrator
DHS FLETC, Brunswick, GA, US
Full-time
Onsite
Mid LevelT and T Consulting Services, Inc. is seeking an ITSM System Administrator to support the Federal Law Enforcement Training Centers (FLETC) mission. The role focuses on administering and sustaining the enterprise ITSM platform, ensuring effective service management processes and providing support for various IT services across the organization.
ConsultingInformation TechnologySoftware
Responsibilities
Administer and sustain the enterprise ITSM platform that directs, maintains, and controls service management processes and data across the organization
Configure and support ITSM workflows and capabilities that enable incident management, service request management, problem management, knowledge management, asset management, and configuration management
Execute platform customization and development to support business processes, including workflow design, form configuration, data model configuration, and module enhancements
Troubleshoot, diagnose, and resolve performance, configuration, and compatibility issues within the ITSM platform and its modules
Administer updates and application modules, including planning, testing, deployment, and documentation of changes to ensure stability and continuity
Maintain platform security updates and patches, ensuring the ITSM system remains compliant and appropriately hardened
Maintain backup and recovery support for the ITSM platform, ensuring recoverability and continuity for service management operations
Support integration with third-party applications or services where required to enable end-to-end workflows, reporting, or data synchronization
Maintain up-to-date documentation including administrative procedures, user guides, designed solutions, and integration documentation
Provide user guidance, training, and education on developed solutions within the application, supporting adoption and correct usage across service teams
Support configuration management and IT asset management capabilities within the platform, ensuring accurate inventory records, CI relationships, and lifecycle tracking support operational needs
Qualification
Required
Certification in administration and management of the FLETC IT Service Desk system, or equivalent creditable and verifiable experience
Extensive database design and administration experience, including designing data schemas and structures that maintain clear referential integrity
Extensive experience with Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager
Demonstrated ability to customize and configure ITSM workflows and modules to support business processes and enterprise ITIL-aligned practices
Ability to produce and maintain documentation that supports auditability, platform sustainment, and consistent user execution
Strong troubleshooting capability across configuration, performance, and compatibility issues in a live production ITSM environment
Preferred
Experience designing service catalog offerings and service portal workflows that enable consistent request intake and fulfillment
Experience implementing configuration management data models and CMDB practices that capture CI relationships and enforce desired configuration states
Experience supporting problem management workflows including root cause analysis tracking, workaround documentation, and reporting
Familiarity with knowledge management lifecycle practices, including maintaining article quality and ensuring operational usability
Experience creating dashboards and reporting views that support executive reporting and operational performance management
Benefits
Health
Dental
Vision
Life insurance coverage
401(k) plan
Training programs
Accrued paid time off (PTO)
Performance based monthly & quarterly awards
Paid holidays
Customer kudo rewards
Company
T and T Consulting Services, Inc.
T and T Consulting Services, Inc.
Founded in 2004
51-200 employees
H1B Sponsorship
T and T Consulting Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (2)
2022 (6)
2021 (3)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Sophia Tong
CEO
Gene H.
Chief Information Officer
Recent News
Washington Business Journal
2025-01-10
2024-11-27
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