Henderson Products, Inc. · 2 days ago
Service Mechanic
Watertown, NY
Full-time
Onsite
New Grad, Entry LevelHenderson Products, Inc. is the North American leader in the design and manufacture of multi-purpose equipment for heavy-duty work trucks. The Service Mechanic will be responsible for the installation, troubleshooting, and repair of custom equipment packages, utilizing a diverse skill set including welding, fabrication, and mechanical assembly.
Machinery ManufacturingManufacturingProduct Design
Responsibilities
Perform a variety of installation-related tasks under supervision, including routine work, troubleshooting, light maintenance, modifications, and repairs
Ensure installation work meets customer specifications and company standards on a daily basis
Utilize a range of technical skills including welding, fabrication, 12V electrical, hydraulics, assembly, and diagnostics
Operate tools and equipment such as hand plasma cutters, cutting torches, overhead cranes, power tools, and more
Remove old equipment and install new systems, including cutting, drilling, welding, and repositioning components on customer vehicles
Diagnose and repair issues related to hydraulic systems, 12V electrical components, valves, and cylinders
Maintain accurate records of installations, repairs, inventory, and scrap reporting
Enter warranty findings and resolutions into the CAPA database for Tech Services
May assist in truck programming; training will be provided as needed
Organize work to ensure installations are completed efficiently and on time
Maintain proper inventory and supply levels to support installation efficiency
Follow all safety standards and perform preventative maintenance to reduce repair costs
Communicate effectively with customers during service visits to understand and resolve issues
Maintain a clean, orderly, and professional work area and appearance
Demonstrate courtesy, discretion, and sound judgment in public-facing interactions
Understand technical specifications and product accessories to assist customers with applications
Work to achieve error-free performance with strong attention to detail
Responsible for other duties as assigned
Qualification
Required
Diverse skill set including welding, fabrication, 12V electrical, hydraulics, and mechanical assembly
Strong commitment to quality, safety, and customer satisfaction
Perform a variety of installation-related tasks under supervision, including routine work, troubleshooting, light maintenance, modifications, and repairs
Ensure installation work meets customer specifications and company standards on a daily basis
Utilize a range of technical skills including welding, fabrication, 12V electrical, hydraulics, assembly, and diagnostics
Operate tools and equipment such as hand plasma cutters, cutting torches, overhead cranes, power tools, and more
Remove old equipment and install new systems, including cutting, drilling, welding, and repositioning components on customer vehicles
Diagnose and repair issues related to hydraulic systems, 12V electrical components, valves, and cylinders
Maintain accurate records of installations, repairs, inventory, and scrap reporting
Enter warranty findings and resolutions into the CAPA database for Tech Services
Organize work to ensure installations are completed efficiently and on time
Maintain proper inventory and supply levels to support installation efficiency
Follow all safety standards and perform preventative maintenance to reduce repair costs
Communicate effectively with customers during service visits to understand and resolve issues
Maintain a clean, orderly, and professional work area and appearance
Demonstrate courtesy, discretion, and sound judgment in public-facing interactions
Understand technical specifications and product accessories to assist customers with applications
Work to achieve error-free performance with strong attention to detail
Responsible for other duties as assigned
Ability to lift/push up to 50 lbs
Bending, lifting, and standing
Exposure to noise and weld and grinding smoke at times
Preferred
Basic shop math & ability to interpret work instructions, diagrams & blueprints
Hand dexterity and working knowledge of hand tools
Must be willing to work in a team environment
Previous experience in manufacturing setting
Familiarity with weld, assembly processes
Technical degree helpful and/or specialty certifications (i.e., welding, 12V electrical, hydraulics), not required
Benefits
IMMEDIATE Paid Time Off and Holiday Pay (11 Paid Holidays)
Quarterly Retention Incentive Bonus – equal to $1 for every regular hour worked and $1.50 for every overtime hour worked.
Additional Paid Time Off for Attendance
A comprehensive suite of benefits; including Medical, Dental, Life, Disability, & more.
401K with generous match and immediate vesting
$250 Annual Fitness Reimbursement
Safety Shoe/Safety Glasses Reimbursement
Tons of development opportunities
MUCH MORE!
Company
Henderson Products, Inc.
Henderson Products, Inc. is North America’s leading manufacturer and upfitter of heavy-duty municipal snow and ice work truck equipment.
Founded in 1946
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase