TEKsystems · 1 day ago
IT Field Services Technician
New Britain, CT
Full-time
Onsite
Entry Level
$18/hr - $22/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a highly motivated Desktop Support Specialist. This role is critical to ensuring smooth IT operations and delivering exceptional customer service through hardware support, imaging and deployment, workstation setup, and end-user support.
Information Technology
Responsibilities
Diagnose, repair, and replace hardware components on desktops, laptops, and peripherals (monitors, keyboards, printers)
Perform preventive maintenance and ensure all devices meet performance standards
Create and deploy standard Windows images using tools such as SCCM, Intune, or similar imaging software
Configure and install operating systems, drivers, and required applications for new and refreshed devices
Set up and configure workstations for new hires and existing employees, including hardware, software, and network connectivity
Ensure proper cable management and connectivity for phones, printers, and other peripherals
Provide deskside and remote support for Windows 10/11 environments, troubleshooting OS issues, application errors, and connectivity problems
Assist with printer configuration, network mapping, and peripheral troubleshooting
Support onboarding/offboarding processes by provisioning/deprovisioning accounts in Active Directory and Office 365
Manage user permissions and troubleshoot login/access issues
Log all incidents and requests in the ITSM system (ServiceNow, Freshservice, etc.) and maintain accurate records
Create and update knowledge base articles for common issues and procedures
Qualification
Required
2+ years providing hands-on hardware support in a Windows environment
2+ years imaging computers and deploying operating systems
2+ years setting up and configuring workstations for end-users
Strong knowledge of Windows OS (Windows 10/11), Active Directory, and Office 365
Familiarity with imaging tools (SCCM, Intune) and remote support tools
Basic understanding of networking (TCP/IP, DNS, DHCP)
Excellent communication and customer service skills
Ability to work independently and manage multiple priorities
Strong attention to detail and documentation practices
Preferred
CompTIA A+ or Microsoft certifications
Experience with IT asset management and inventory tracking
Familiarity with AV equipment setup and troubleshooting
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase