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Calumet · 1 day ago

Customer Service Account Representative

Indianapolis, IN

Full-time

Hybrid

Entry Level

1+ years exp

Calumet is a company delivering innovative specialty products globally. The Customer Service Account Representative provides front line support for Order Entry and Order Management, ensuring effective order fulfillment and customer satisfaction.

ManufacturingOil and GasProduct Management

Responsibilities

Responsible for timely and accurate order entry and supporting effective order fulfillment

Processes sales orders received from customers. Regularly monitors activity through order delivery

Follow-up with customers as needed to validate/confirm purchase order questions

Monitors open orders and notifies internal business partners and/or external customers for updates regarding activity

Regularly communicates with customers, company locations, customers, and vendors to ensure ongoing customer satisfaction

Serves as a customer advocate - brings “voice of customer” insights that allow for an improved customer experience

Investigates and resolves customer issues for corrective and preventive action

Represents Calumet in a professional manner and creates strong partnerships through exemplary customer support

Provides administrative support to department as needed

Other tasks as assigned

Qualification

ERP systemsCustomer support experienceMicrosoft Office SuiteChange ManagementDriveEmotional MaturityEthics & IntegrityJudgment/Decision-MakingOrganization & PlanningAttention to DetailCommunication

Required

High school diploma or GED

1+ years of related customer support and/or order entry experience

Proficient computer skills with demonstrated experience in the Microsoft office suite

Hybrid work schedule with 3 days in-office weekly; Wednesdays mandatory

Demonstration of Calumet Values – Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, & Excellence

Attention to Detail – Able to focus on all areas of a project or task, no matter how small, reviews work thoroughly and produces work free of errors

Change Management - Demonstrates openness to new situations. Contributes with ideas and innovative approaches to enhance work processes and procedures. Embraces changes when presented with them

Communication - Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to, understand the perspectives of others, and proposes solutions; provides timely follow-up

Drive – Positive energy, ambitious, courageous, flexible but decisive, with the ability to take on continuous and complex business challenges in a fast-paced environment. Persistence to drive to solutions despite obstacles and/or competing priorities

Emotional Maturity – Ability to withstand pressure and manage emotions effectively to create the right effect on people and organization

Ethics & Integrity – High degree of personal integrity in all business dealings

Functional Skill – General awareness, exposure, and understanding across customer service responsibilities

Judgment/Decision-Making – Smart, with the ability to think through issues and make wise decisions

Organization & Planning – Highly organized with the ability to manage multiple projects and assignments in a rapidly changing environment while meeting critical deadlines