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BlueCross BlueShield of South Carolina · 14 hours ago

Customer Service Advocate I

South Carolina, United States

Full-time

Hybrid

New Grad, Entry Level

BlueCross BlueShield of South Carolina is a longstanding leader in the insurance industry, dedicated to providing outstanding service to its customers. The Customer Service Advocate I role involves responding to customer inquiries, performing necessary research to resolve issues, and maintaining effective customer relations. This position requires strong communication skills and the ability to handle inquiries in a timely and courteous manner.

Financial ServicesHealth CareHealth InsuranceInsuranceMedical

Responsibilities

Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries

Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management

Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed

Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards

Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments

Qualification

Customer service skillsVerbal communicationWritten communicationBasic computer skillsHuman relations skillsJudgment skillsMultitaskHandle stressOrganizational skills

Required

High School Diploma or equivalent

Basic computer operating skills

Standard office equipment

Excellent verbal and written communication skills

Strong human relations and organizational skills

Ability to handle high stress situations

Good judgment skills

Strong customer service skills

Ability to learn and operate multiple computer systems effectively and efficiently

Preferred

Associate Degree

2 years-of customer service or call center experience

Health care experience and the ability to multitask and conduct research

Knowledge of word processing, spreadsheet, and database software

Benefits

Subsidized health plans, dental and vision coverage

401k retirement savings plan with company match

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers in major locations

Education Assistance

Service Recognition

National discounts to movies, theaters, zoos, theme parks and more

Company

BlueCross BlueShield of South Carolina

Glassdoor3.6

For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state.

Founded in 1946