TEKsystems · 6 days ago
Hybrid Customer Service Representative
Pensacola, FL
Contract
Hybrid
New Grad, Entry Level
$17/hr - $17/hrTEKsystems is a leading provider of business and technology services, and they are seeking an Early-Stage Customer Representative to join their member services team. This role focuses on assisting credit union members with early-stage delinquency on their accounts, providing financial guidance, and ensuring compliance with regulations while supporting members in achieving financial stability.
Information Technology
Responsibilities
Contact members with recently past-due Consumer Loan and Credit Card accounts to discuss account status and payment options
Provide clear, empathetic financial guidance to help members understand their options and develop plans to resolve delinquency
Document all member interactions and account actions in accordance with credit union policies and procedures
Ensure compliance with all applicable federal and state regulations, as well as internal credit union guidelines
Collaborate with internal departments to address member concerns and resolve issues efficiently
Support early intervention efforts to minimize financial loss and help members maintain financial stability
Qualification
Required
Strong verbal and written communication skills
Ability to conduct professional phone conversations and discuss sensitive financial matters with tact and discretion
Demonstrated organizational skills and ability to manage multiple accounts effectively
Basic computer proficiency and comfort learning new systems
Interest in financial services, lending, or member support
Preferred
Customer service experience is beneficial but not required
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase