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Fidelity Bank · 14 hours ago

Director, Critical Events Management

Merrimack, NH

Full-time

Hybrid

Senior Level, Lead/Staff

$110K/yr - $222K/yr

10+ years exp

Fidelity Bank is a privately held company focused on making financial expertise broadly accessible. The Director of Critical Events Management will advance the firm’s crisis management program, develop critical documentation, and lead exercises with senior leadership and key partner teams across the organization.

BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management

Responsibilities

Drive the development and execution of the organization’s critical event management strategy in alignment with enterprise resiliency objectives

Create, update, and maintain crisis management playbooks for scenarios impacting infrastructure, technology, and reputation

Design and facilitate tabletop exercises across diverse scenarios

Convene and support the Executive Crisis Management Team, ensuring preparedness and alignment on response strategies

Build and preserve an accessible library of crisis management policies, standards, and guidelines

Partner closely with Communications, HR, Legal, Global Security, and Technology to ensure integrated and effective response capabilities

Qualification

Crisis managementBusiness resiliencyDisaster recoveryEmergency responseDRI certificationAnalytical skillsCommunication skillsProblem solvingCritical thinking

Required

10-15 years of experience in financial services or other large corporations with a focus on crisis management and/or business resiliency

Strong understanding of disaster recovery and business continuity frameworks and guidelines

Proven track record to engage and influence partners across all levels of the organization, particularly senior leaders, to solve complex and cross functional challenges

Strong communication, problem solving, critical thinking and analytical skills, with a record of driving actionable outcomes

Experience in emergency response and handling critical situations

Bachelor's degree and/or master's degree or equivalent experience