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Fortrea · 13 hours ago

Service Representative Team Leader

Houston TX

Full-time

Onsite

Mid Level

Labcorp is a company dedicated to helping people live happy and healthy lives by providing vital health information. They are seeking a Service Representative Team Lead to oversee the logistics team, ensuring proper operations and coverage while assisting with customer care specimens and administrative duties.

Clinical TrialsHealth Care

H1B Sponsor Likely

Responsibilities

Assist logistics supervisor with day to day operations and special projects

Coordinate and assign work to the logistics team to ensure proper coverage

Ensure all drivers are prepared for their shifts with the necessary supplies

Work with dispatcher to provide alternate routes when needed

Research, troubleshoot and follow up on internal and external customer inquiries and issues

Train new hires and provide on-going training and support to the team

Generate and review daily/weekly reports and escalate any issues to leadership

Update routes in the database and reconcile route logs on a consistent basis

Ensure all equipment and handheld electronic devices are working properly

Serve as back-up driver when needed and perform dispatch duties as required

Perform administrative and clerical duties as needed

Qualification

Logistics experienceLeadership experienceBio Reference Labs experienceMicrosoft Office proficiencyCritical thinkingAttention to detailOrganizational skills

Required

High School Diploma or equivalent

Valid driver's license and clean driving record

Must be at least 21 years' old

Excellent critical thinking skills and the ability to prioritize and multi task

Strong attention to detail and organizational skills

Basic computer skills with proficiency in Microsoft Office

Ability to handle the physical demands of the position

Comfortable with handling lab specimens when needed

Preferred

Prior logistics/driver experience highly preferred

Current or previous experience with Bio Reference Labs is highly preferred

Previous leadership experience within a logistics/warehouse/ or similar environment preferred

Benefits

Medical

Dental

Vision

Life

STD/LTD

401(k)

Paid Time Off (PTO) or Flexible Time Off (FTO)

Tuition Reimbursement

Employee Stock Purchase Plan

Company

Fortrea

Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions.

Founded in 2023

Durham, North Carolina, USA

10001+ employees

https://www.fortrea.com

H1B Sponsorship

Fortrea has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (25)

2023 (6)