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Cox Enterprises · 1 day ago

Senior Manager, Titling Operations - PSX

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

$89K/yr - $134K/yr

8+ years exp

Cox Automotive is a leading company transforming the automotive industry through technology and customer experiences. They are seeking a Senior Manager for Titling Operations to oversee daily title operations, ensure compliance, and optimize processes for the Consumer Vehicle Disposal team.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Supervise, coordinate, and provide leadership for the work of title supervisors and individual contributor level employees to accomplish operational plans and results

With guidance from the Director, Used Car Operations, strategize and define the implementation of operational plans and results associated with Operations’ strategic plans

Has ownership of and accountability for the titling processes, systems, tools and applications utilized in titling operations

Leads team to ensure detailed knowledge of each state’s title and registration-related requirements and regulations to deliver in-compliance registration and title work

Utilizes tools and analyzes data on operational performance to ensure quality and reliability of all provided services

Provides direction and guidance in the preparation of programs to assure adequate training and development of personnel to ensure optimal performance of individuals

Collaborates with functional departments and business units to provide subject matter expertise on tilting processes

Collaborates with product to improve consumer-facing workflows that support compliant, on time titling

Estimates staffing needs and schedules and assigns work to direct reports to meet service and budget targets

Collaborates with Business Analyst in compiling reporting metrics and identifying methods to increase efficiency and productivity

Complete related or additional responsibilities required to support the growth of the business

Travel requirement will reduce to approximately 15% upon completion of training, onboarding, and initial team meetings

Qualification

Motor vehicle titlingTitling SLA executionTeam managementAdvanced ExcelData analysisCross-functional collaborationAI tools familiarityMicrosoft OfficeTableau proficiencySalesforce proficiencyCommunication skillsPresentation skills

Required

Bachelor's degree in a related discipline and 8 years experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years experience; a Ph.D. and 3 years experience in a related field; or 12 years experience in a related field

Minimum of 3 years experience leading and managing a team of direct reports

Experience in the creation of and execution against Titling SLA

Requires extensive knowledge of motor vehicle titling policies, procedures, and titling across multiple states and optional knowledge of RTS, CMS titling process is bonus

Experience working on cross-functional teams to define initiatives, implement processes and deliver results

Strong analytical, communication and composition skills including Microsoft Office products

Advanced Excel skills in VLOOKUP, PivotTables and formulas

Strong PowerPoint skills for creating professional presentations

Must be familiar with AI tools for summarizing and synthesizing information