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WeDriveU · 1 day ago

Operations Manager - Transit

Santa Rosa, CA

Full-time

Onsite

Mid, Senior Level

5+ years exp

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. The Operations Manager will supervise daily activities of drivers, ensure transit routes meet client needs, and support the General Manager in operational duties.

Facilities Support ServicesLast Mile TransportationProfessional ServicesRide SharingSustainabilityTransportation

Responsibilities

Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies

Provides staff leadership by promoting and ensuring safe, efficient and effective operations

Ensure that all transit routes are constantly operating and adequately servicing the client’s needs

Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management)

Hire (interviews, road tests, training, etc.), train and develop new drivers

Analyze and interpret ridership numbers and suggest route changes accordingly

Support the development of company policy and procedures

Support the General Manager as needed

Additional duties and responsibilities may apply

Qualification

Operations managementStaff leadershipTrapeze proficiencyCustomer serviceLogistical decision-makingPlanning skillsDMV policiesInterpersonal skillsCommunication skillsProblem-solvingOrganization skills

Required

Minimum of five years of recent experience managing paratransit call center operations or similar position (a similar position would be a manager overseeing day-to-day operations of demand-response passenger transportation, including managing staff and driver schedules to meet service demand; scheduling, routing, and dispatch or call center functions; development and implementation of operation policies and procedures; and knowledge of regulatory requirements to assure compliance with applicable federal, state, and local laws for operating demand-response transportation services (e.g., FTA DOT ADA and drug and alcohol, DOJ Title VI, and state DOT regulations)

experience overseeing schedulers and dispatchers

excellent organization and planning skills

excellent customer service skills

ability to handle multiple tasks accurately and effectively

proficiency in Trapeze

Licensed Class B driver (Passenger and Air brakes endorsement) is required

Outstanding interpersonal and communication skills

Knowledge of Microsoft Office with the ability to prove intermediate to advanced excel skills

Self-motivated with the ability to prioritize and problem solve

Must be able to lift 25+ pounds, climb stairs and be on your feet for an extended period