Client Support Representative - Contract (REMOTE) jobs in United States
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Broadridge · 5 months ago

Client Support Representative - Contract (REMOTE)

positionUnited States
timeFull-time, Contract
remoteRemote
seniorityNew Grad, Entry Level
money$18/hr - $19/hr

Broadridge is a leader in the financial technology industry, and they are seeking a remote Client Support Representative. In this role, you will maintain efficient communication with subscribers and provide training on digital tools, while promoting Broadridge services and products.

BankingCrowdfundingEnterprise SoftwareFinanceFinancial ServicesInformation TechnologyOutsourcingSoftwareVenture Capital
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H1B Sponsor Likelynote

Responsibilities

Inbound calls – High call volume (50-100 calls per day)
Outbound calls – Product support and customer education
Log call notes in Salesforce
Create JIRA tickets
Maintain client relationships focused on customer satisfaction and retention
Educate clients on product and program enhancements
Maintain and track communication with clients
Facilitate information flow to all relevant parties
Flexibility in work schedule is a necessity
Complete additional projects as assigned
Ongoing product support
Editor/tool knowledge base and support
Guide customers through Corporate Client Intranets, policies and procedures
Researching previous and current account activity to resolve issues or answer questions
Entering issues for Development to further investigate
Close case and follow up with customer on resolution

Qualification

Customer service experienceMicrosoft OfficeAnalytical skillsDigital Marketing experienceCommunication skillsOrganizational skills

Required

Strong customer service experience
Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word
Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines
Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others

Preferred

Bachelor's Degree or equivalent education is preferred
Digital Marketing experience is a plus

Benefits

Paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act

Company

Broadridge

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Broadridge is a provider of investor communications and technology solutions for broker dealers, banks, mutual funds and corporate issuers.
dateFounded in 1962
location
New York, New York, USA
people-size10001+ employees
web-link
http://www.broadridge.com

H1B Sponsorship

Broadridge has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (109)
2024 (124)
2023 (83)
2022 (141)
2021 (100)
2020 (73)

Funding

Current Stage
Public Company
Total Funding
$3.05B
2023-08-17Post Ipo Debt· $1.3B
2021-05-17Post Ipo Debt· $1B
2019-12-10Post Ipo Debt· $750M

Leadership Team

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Timothy Gokey
Chief Executive Officer
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Tyler Derr
Chief Technology Officer
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Recent News

FF News | Fintech Finance
Broadridge Names Rostislav Kotov as Head of Strategy and Business Development for Bank Broker-Dealer Investor Communication Solutions
2025-12-03
PR Newswire
AI, Product Innovation, and Next-Generation Investors Set the Course for the Future of Asset and Wealth Management, MMI-Broadridge Survey Finds
2025-11-21
thefly.com
Broadridge announces strategic partnership with Xceptor
2025-11-19
Company data provided by crunchbase