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Russell Tobin · 1 day ago

ServiceNow Traier Analyst

San Francisco, CA

Contract

Onsite

Entry, Mid Level

$60/hr - $60/hr

Russell Tobin is seeking a ServiceNow Trainer Analyst to enhance the training capabilities for their ServiceNow platform. The role involves designing training curricula, developing materials, and delivering engaging training sessions to various stakeholders while assessing the effectiveness of the programs.

ConsultingHuman ResourcesLegalStaffing Agency

Hiring Manager

Nancy Jaswal

Responsibilities

Collaborate with subject matter experts to identify training needs and objectives

Design comprehensive training curricula covering various aspects of ServiceNow, including administration, development, and implementation

Develop training materials such as presentations, manuals, exercises, and assessments

Deliver engaging and interactive training sessions through various mediums, including instructor-led classes, webinars, and self-paced e-learning modules

Adapt training delivery methods to accommodate different learning styles and preferences

Conduct hands-on workshops and simulations to reinforce learning and practical application of ServiceNow concepts

Customize training programs to align with specific organizational requirements and workflows

Tailor training content to address the needs of different departments and job roles, such as IT administrators, developers, and end-users

Assess the effectiveness of training programs through participant feedback, evaluations, and performance metrics

Continuously improve training materials and methodologies based on feedback and industry best practices

Apply change management principles to ServiceNow platform implementations, guiding stakeholders, and users through the change process to minimize resistance and maximize adoption

Develop change management strategies, communication plans, and stakeholder engagement tactics tailored to each phase of the ServiceNow deployment lifecycle

Facilitate change impact assessments and risk analyses to identify potential barriers and develop mitigation strategies proactively

Maintain up-to-date knowledge of ServiceNow features, updates, and best practices

Serve as a resource for employees seeking assistance with ServiceNow-related questions or issues

Partner with internal stakeholders, such as IT leaders, project managers, and business analysts, to ensure training initiatives support organizational goals and initiatives

Collaborate with external vendors or consultants as needed to enhance training offerings or expertise

Create and execute development plans as appropriate to meet changing needs and requirements

Good Communication and presentation skills, Client handling

Thought leadership – Steer the team towards success by creating a trust environment

Good at creating required information for Reporting and Dashboards

Qualification

ServiceNowTraining curriculum designChange managementTraining material developmentCommunication skills

Required