Nuvance Health ยท 1 day ago
Desktop Services Specialist
Danbury, CT
Full-time
Hybrid
Mid Level
$26.48/hr - $50.49/hr
3+ years expNuvance Health is seeking a Desktop Services Specialist to provide on-site and remote technical support. The role involves troubleshooting software and hardware issues, configuring new computers, and maintaining endpoint device inventory.
Health CareHospitalMedical
Responsibilities
Diagnose and resolve (in-person and remotely) issues with the hardware, operating system, applications, and peripherals
Configure new computers, perform hardware upgrades, and maintain accurate endpoint device inventory
Troubleshoot client server connectivity and permissions
Complete special projects and additional responsibilities as needed
Provide recommendations for hardware improvement/repairs
Accurately document Service Desk ticket status and resolution
Fulfills all compliance responsibilities related to the position
Performs other duties as assigned
Provides 24/7 support through investigation & analysis of problems using documentation, manuals, debugging tools & logic to resolve problems, prevent recurrence & ensure continuity. Takes remote call for off-shift, weekends & holidays as assigned
Qualification
Required
College diploma or university degree in the field of computer science and/or 2 years equivalent work experience
Strong technical troubleshooting skills and advanced knowledge of Microsoft products
Knowledge of modifying computer objects within Active Directory
Experience with computer hardware support such as diagnosing and replacing hard drives, cables, keyboards, mice, monitors, video cards, RAM, etc
Superior customer facing skills including ability to develop 'trusted advisor' relationship with end users
Methodical approach to problem solving and resolution
Flexibility to adjust to changing requirements, schedules and priorities
Ability to operate effectively in a team environment with both technical and non-technical team members
Ability to operate with minimal supervision
Ability to manage time effectively, set priorities appropriately, schedule calls
Ability to maintain professional demeanor under stress
Ability to operate within customer standard operating procedures
Ability to document technical support of resolutions, processes, and procedures
Minimum Experience: three years
Preferred
Understanding of Citrix based technologies
Understanding of Mobile Device Management
Industry certifications preferred, this can include A+, N+ and/or MSCE/MCTS/MCITP
Company
Nuvance Health
Nuvance Health operates hospitals, medical practices, and care centers for health care and medical services.
10001+ employees
H1B Sponsorship
Nuvance Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-06Acquired
Leadership Team
John M. Murphy
President & CEO
D
Deborah August
Pathologist
Recent News
Fierce Healthcare
2025-11-19
Crain's New York Business
2025-10-15
Company data provided by crunchbase