ServiceTitan · 10 hours ago
Enablement Manager
United States
Full-time
Remote
Mid Level
$86K/yr - $115K/yrServiceTitan is seeking a Resi In Home Trades Post-Sales Enablement Manager to enhance customer retention and growth. This role involves developing enablement programs, managing content delivery, and optimizing performance through collaboration and program management.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Deeply understand our customers, what they value, and translate that into enablement programs
Support development of priorities, resource planning, and goal setting for the broader post-Sales teams
Build and train to playbooks that reinforce value and outcomes to our customers
Build knowledge, competencies, and job skills in Titans so that they can deliver value in every interaction with customers to reach their full performance potential
Execute and effectively communicate programs that tie to our highest priority strategic topics including product knowledge, soft skills, and operational excellence at scale
Work closely with the post-Sales Enablement team and functions to ensure seamless content delivery through our learning management system (LMS) and other enablement platforms
Develop and implement mechanisms to measure success, content feedback, continuous improvement via re-certification, and iteration based on post-Sales team performance and business needs
Support the creation of facilitator guides and training-of-trainer programs for in-person or virtual training sessions
Become a trusted business partner to Onboarding and Success leaders
Utilize data and feedback to continuously optimize content and curriculum, identifying areas for improvement and innovation
Regularly communicate the impact of enablement content to stakeholders by tying back to broader business goals
Leverage AI and technology to measure performance and drive improvement; e.g. CRMs, LMS platforms, eLearning software, etc
Partner cross-functionally with different teams as a steward of the programs you support and their full lifecycle outcomes
Activate changes in product, process, systems and tools across the function
Inform go-to-market requirements and adoption programs, including internal comms and change management strategies
Qualification
Required
Deeply understand our customers, what they value, and translate that into enablement programs
Support development of priorities, resource planning, and goal setting for the broader post-Sales teams
Build and train to playbooks that reinforce value and outcomes to our customers
Build knowledge, competencies, and job skills in Titans so that they can deliver value in every interaction with customers to reach their full performance potential
Execute and effectively communicate programs that tie to our highest priority strategic topics including product knowledge, soft skills, and operational excellence at scale
Work closely with the post-Sales Enablement team and functions to ensure seamless content delivery through our learning management system (LMS) and other enablement platforms
Develop and implement mechanisms to measure success, content feedback, continuous improvement via re-certification, and iteration based on post-Sales team performance and business needs
Support the creation of facilitator guides and training-of-trainer programs for in-person or virtual training sessions
Become a trusted business partner to Onboarding and Success leaders
Utilize data and feedback to continuously optimize content and curriculum, identifying areas for improvement and innovation
Regularly communicate the impact of enablement content to stakeholders by tying back to broader business goals
Leverage AI and technology to measure performance and drive improvement; e.g. CRMs, LMS platforms, eLearning software, etc
Partner cross-functionally with different teams as a steward of the programs you support and their full lifecycle outcomes
Activate changes in product, process, systems and tools across the function
Inform go-to-market requirements and adoption programs, including internal comms and change management strategies
Benefits
Flextime, recognition, and support for autonomous work
Holistic health and wellness benefits
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Support for Titans at all stages of life
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF)
Surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
Founded in 2007
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
Crunchbase News
2026-01-08
Index Ventures
2026-01-05
Company data provided by crunchbase