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The Pickle Juice Company · 1 week ago

Order Management & Finance Specialist

Mesquite, TX

Full-time

Hybrid

Entry, Mid Level

$50K/yr - $70K/yr

2+ years exp

The Pickle Juice Company is a fast-growing functional beverage company based in Mesquite, Texas. They are seeking an experienced Order Management & Finance Specialist to support customer processes and improve order management while collaborating with various departments. The role involves managing customer inquiries, processing sales orders, and supporting financial accounting and reporting processes.

Food and BeverageFood ProcessingManufacturing

Responsibilities

Responsible for timely processing of customer sales orders (SO), tracking sales orders through the fulfillment process, shipment and ultimate delivery to customer

Address customer inquiries and change requests during order’s fulfillment process

Proactively engage with departments and team members as needed to ensure order management process meets customer’s expectations

Support timely and accurate sales invoice processing

Responsible for supporting the company’s proper setup and function of its order management system (OMS)

Responsible for supporting the online sales platform and ensuring setups with the company’s OMS are functioning properly

Support administrative customer set-ups, new item set-ups, and miscellaneous administrative requests

Address customer inquiries and change requests

Collaborate with cross-functional departments to deliver exceptional customer support and product satisfaction

Customer issues escalation and resolution management

Identify customer needs, raise and implement ideas and solutions to improve customer experience

Review of customer deductions and follow-up on discrepancies ensuring deductions align with agreements in place with customers

Work with brokers to validate and resolve deduction discrepancies

Follow-up on past due invoices, support processing customer payments, reconciliations on customer accounts

Report updates on key metrics and other data tracking on sales, marketing, and operations functions

Support financial accounting close process and reconciliations

Support summarizing industry and customer data into useful formats for insights into the company’s performance by product, customer, and channel

Supporting cross functional process improvement initiatives

Qualification

QuickBooksShopify / POS systemsCRM systemsMicrosoft ExcelOrder Management SystemCustomer serviceLogisticsAccountingOrganizational skillsProblem-solving skillsCommunication skills

Required

High School diploma or equivalent; associate or bachelor's degree preferred

Two or more years of proven experience in any of the following: customer service, logistics, supply chain, accounting or equivalent combination of education and experience

Strong organizational and problem-solving skills

Strong multi-tasking skills

Excellent written and oral communication skills

Strong attention to punctuality and commitment to personal integrity

Interpersonal skills, to include outgoing and personable disposition, listening and taking direction from management and other team members, teamwork, passion for marketing and brand building, going above and beyond to exceed expectations and turning consumers into brand advocates

Ethical, inspires trust of others, works with integrity and upholds organizational values

Self-management, including good judgment, effective and timely decision making, motivation, persistence and determination to overcome obstacles, planning/organizing, prioritizes, sets goals, displays professionalism, quality work, accurate and thorough, promotes quality, maintains professional and emotionally balanced approach to work and communications with internal and external contacts

Ability to handle stressful situations with professionalism and patience

Meets productivity standards and completes work in timely manner

Adaptability, ability to meet changing work environment, manage competing demands, change approach or method to best fit the situation

Demonstrates initiative, volunteers readily, undertakes self-development activities, seeks increased responsibilities, looks for and takes advantage of opportunities, asks for and offers help when needed

QuickBooks

Shopify / POS systems

CRM systems

Microsoft - Moderate proficiency with Outlook, Excel, Word, SharePoint and PowerPoint