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United Auto Credit Corporation · 13 hours ago

Bilingual Customer Service Representative

Hurst, TX

Full-time

Onsite

Entry Level

$37K/yr - $40K/yr

1+ years exp

United Auto Credit Corporation is seeking a Bilingual Customer Service & Collections Representative. In this role, you will help customers manage their auto loan accounts by making and receiving calls, providing guidance, and ensuring timely payments while adhering to company policies and regulations.

Financial Services

Hiring Manager

Albert Pugrad

Responsibilities

Manage assigned delinquent accounts while following UACC policies and all state/federal regulations, including the FDCPA

Make and receive early-stage delinquency collection calls using our auto dialer system

Communicate clearly and professionally with customers to provide guidance and solutions

Use available collection tools and payment options to help customers stay current and minimize credit losses

Reach out promptly to delinquent borrowers to detect and resolve issues early

Guide customers to use electronic payment tools to expedite account resolution

Prevent voluntary repossessions and other credit losses through negotiation and proper application of collection resources

Accurately document all customer interactions in the company’s operating system

Meet or exceed daily, weekly, and monthly metrics, including call volume, payments collected, and promises kept

Collaborate with supervisors to resolve complex cases

Take on additional tasks as assigned, contributing to team success

Qualification

Bilingual in English/SpanishNegotiation skillsProblem-solving skillsAuto-dialer system experienceComputer literacyDependabilityAuto financeOrganizational abilitiesTime managementSelf-motivation

Required

Bilingual in English/Spanish

High School Diploma or equivalent

1–2 years of experience in consumer collections, preferably using an auto-dialer system

Strong negotiation, problem-solving, and probing skills applied professionally

Excellent telephone communication skills and the ability to spend extended periods on the phone

Detail-oriented with strong organizational abilities

Effective time management and the ability to prioritize and handle multiple tasks, including both inbound and outbound calls

Ability to meet goals and deadlines in a fast-paced, performance-driven environment

Self-motivated, dependable, and able to work independently

Strong computer literacy with proficiency in Microsoft Word and Excel, and the ability to quickly adapt to new software and systems

Preferred

Familiarity with the auto finance industry is a plus

Benefits

Paid Time Off: Enjoy 15 days of PTO, 6 sick days, and 2 floating holidays each year

Health & Wellness: Medical, Dental, and Vision Insurance. We offer multiple plan options, and United Auto Credit contributes toward your medical premium to help lower your costs. Additional options include Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Telehealth access (LiveHealth Online) for both medical and mental health support.

Retirement Savings: Take advantage of our 401(k) program with a 50% match on the first 6% of your contributions—free money toward your future.

Financial & Family Security: We provide employer-paid Basic Life Insurance, AD&D coverage, Short-Term Disability, and Long-Term Disability to protect you and your loved ones.

401(k)

401(k) matching

Dental insurance

Health insurance

On-the-job training

Paid time off

Referral program

Vision insurance