Phoenix House Florida ยท 17 hours ago
Patient Service Representative-Per Diem
Brandon, FL
Full-time
Onsite
Entry Level
1+ years expPhoenix House Florida is dedicated to helping individuals struggling with substance use and mental health issues. They are seeking a Patient Services Representative to provide administrative support, assist patients with their needs, and ensure efficient operations within the outpatient facility.
Addiction TreatmentHealth CareNon ProfitRehabilitation
Responsibilities
Provide administrative support to the Program Director and clinical staff
Meet with adult patients and guardians of adolescent patients to review their benefits and make fee agreements
Ensure that all government documentation is collected and uploaded to patient's electronic health record in Welligent timely (no later than EOD on date of assessment)
Contact insurance companies to verify eligibility and obtain initial authorizations for coverage, including Medicaid coverage
Record coverage details in Welligent
Assist patients with enrollment and admission forms
Collect fees and copayments from patients or guardians at the time of services
Communicate as needed with other staff regarding patient benefits
Maintain organized filing systems and reception area
Enroll patients in Phoenix House system of care
Provide excellent customer service to patients and others who call or visit the facility
Schedule initial and recurring client appointments
Master Welligent EMR for scheduling and other administrative tasks as directed
Use good judgment in assisting callers and visitors
Answer and forward incoming calls and document, via email, clear and complete messages for unavailable staff
Receive mail and deliveries
Generate and analyze reports for front end operation daily/weekly
Proactively address possible scheduling conflicts
Attend staff meetings and required trainings
Assist in lab coverage, performing UAs, as needed
Perform other duties as assigned
Demonstrate proficiency in Phoenix House's electronic health record system (Welligent) sufficient to fulfill the duties required by this position
Qualification
Required
GED or high school diploma required
Minimum of one-year previous customer service/administrative office experience
Typing accuracy
Proficiency in Welligent for tasks assigned
Make accurate arithmetic computations
Prepare and maintain complex records and reports
Establish and maintain effective working relationships with employees, other agencies, and the public
Follow written and verbal instruction
Communicate effectively verbally and in writing
Be well-organized with strong time-management skills
Knowledge of filing methods
Knowledge of business English, spelling, and arithmetic
Knowledge of office practices and procedures
Working knowledge and skill in word processing, spreadsheets, and other computer applications
Rules and procedures of assigned department
Knowledge of general administrative office procedures
Computer literate with sound experience of Microsoft Windows, Word, Excel, Access, and internet capabilities
Preferred
Experience in substance use, and/or mental health settings preferred
Company
Phoenix House Florida
Phoenix House Florida is an organization that offers drug abuse treatment and rehabilitation services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Maria Alvarez
President and CEO
Recent News
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