Apply on Employer Site

Nixon Power Services · 15 hours ago

Major Accounts Coordinator

Lawrenceville, GA

Full-time

Onsite

Mid Level

3+ years exp

Nixon Power Services is the world’s largest distributor of Rehlko Power generators, and they are seeking a Major Accounts Coordinator to oversee daily operations and support strategic national accounts. The role focuses on delivering outstanding customer service, managing customer orders, and ensuring alignment with client expectations.

CommercialRentalResidential

Responsibilities

Primary point of contact for key accounts and internal stakeholders including project management, sales, operations, and logistics

Proactively communicates to arrange, track, and coordinate service activities

Manage work orders in internal accounting systems (GP) and external eSystems

Update communications records in CRM, e-mail chains, and other forms as directed

Tracks and assesses service team’s status and quality of work performed

Collects, reviews and processes documentation, including Field Service Reports (FSR’s), subcontractor time, expenses, parts requests, and Request for Quotes (RFQ)

Processes job quotes to and from key customers

Complete the invoice process and ensure costs are posted by corresponding service departments

Receive after-hour phone calls as required and implement any emergency service requests

Maintains and utilizes internal systems used to track schedules, performance, issues, and other pertinent information

Maintains written procedures and policies related to major accounts

Qualification

Customer experienceMicrosoft Office SuiteOrganizational skillsAnalytical skillsCommunication skillsCustomer service skillsMulti-taskingAttention to detail