CarMax · 2 days ago
Operations Manager
Santa Rosa, CA
Full-time
Onsite
Mid, Senior Level
3+ years expCarMax is a leading retailer in the automotive industry, and they are seeking an Operations Manager to oversee the Service Operations Department. The OM will manage team processes, analyze business trends, and collaborate with various departments to enhance customer and associate experiences.
AutomotiveMarketplaceOnline Portals
Responsibilities
Management of team and processes associated with vehicle production and servicing
Utilizes reports, analyzes information and monitors trends to identify opportunities in the business
Displays financial responsibility through P&L management
Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
Interviews, hires, trains, and promotes associates to support Service Operations and company growth
Serves as member of senior management team; collaborates to set strategy for the store and provides vision, direction, and motivation to team
Champions and implements both company and store initiatives for consistent execution and procedures
Resolves customer and associate issues
Facilitates and participates in meetings and conference calls
Associate Development
Qualification
Required
Read, interpret and transcribe data in order to maintain accurate records
Complete CarMax provided training in all areas of the Inventory, Cosmetic, and Production processes
Multi-task in a high energy, fast-paced work environment
Speak, listen, and write effectively in dealing with customers and associates across departments
Make independent judgments regarding critical business decisions
Identify business opportunities and suggest improvements
Preferred
3+ Years of experience as a Manager, retail management preferred
Bachelor's Degree a plus
Intermediate computer skills
Company
CarMax
CarMax provides an online platform for searching new and used cars, researching models, and comparing vehicles.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$98.19M2021-06-08Post Ipo Equity· $98.19M
1997-01-05IPO
Leadership Team
T
Tom Reedy
EVP & Chief Financial Officer
Charles Joseph Wilson
Executive Vice President, Chief Operating Officer
Recent News
2026-01-07
Company data provided by crunchbase