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JFCRx · 2 days ago

Implementation Specialist

Genoa City, WI

Full-time

Onsite

New Grad, Entry Level

JFCRx is seeking an Implementation Specialist Level 1 to assess client business systems and integrate hardware and software solutions. The role involves collaborating with teams, ensuring customer satisfaction, and providing training on installations and support requirements.

AnalyticsConsultingPharmaceuticalSoftware

Responsibilities

Work with stakeholders to gather, analyze and plan installation, training and support requirements

Maintain knowledge of all company products to conduce effective installations

Collaborate with multiple teams to identify, analyze and resolve complex technical and workflow related challenges

Ensure a high level of customer satisfaction through effective communication and problem resolution

Maintain comprehensive documentation for troubleshooting procedures and best practices

Manage group and individual training with customers, both remote and onsite, on hardware and software

Provide feedback on common technical issues to contribute to the improvement of products and services

Other duties as assigned

Qualification

Customer service skillsAnalytical skillsProblem solving skillsPC set-upNetworkingMicrosoft OfficeCommunication skillsOrganizational skillsCollaboration skillsWork in fast-paced environment

Required

Bachelor's degree in a Health Related field or work experience in a pharmacy related field or equivalent combination of education and relevant work experience

Excellent communication and customer service skills

Highly organized with ability to prioritize activities

Ability to work collaboratively with multiple teams on the same project

Strong analytical and problem solving skills

Strong computer skills, including PC set-up, and networking

Proficient with Microsoft Office

Ability to work in a fast-paced startup environment

Ability to deal with stressful situations as they arise

Travel (up to 80%) to customer locations