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Agiliti · 13 hours ago

Loaner Coordinator

Novi MI - Lab

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Agiliti is a healthcare company seeking a Loaner Coordinator to provide excellent customer service by fulfilling loaner requests from the sales team and customers. The role involves managing loaner requests, documenting transactions, and maintaining inventory while working closely with the sales team to exceed customer expectations.

Health Care

Responsibilities

Under the guidance of the Vice President of Sales, the loaner team provides support to the sales team and our customers

Provides full coverage (phone, email, electronic) during shift for loaner requests from sales team and customers

Documents all loaner requests, fulfillments, and declines in the loaner asset management application

Prepare documentation, including packing slip for all fulfilled orders

Prepare packages for shipment to the customer

Facilitate retrieval of loaners from Sales team and Clients

Processes loaner returns to the respective department and works with the operations team to ensure loaner availability

Restocks inventory maintaining accurate inventory location and count

Assist with quarterly physical inventory count of all assets

Perform other duties as required

Qualification

Customer service experienceHealthcare industry experienceMS Word proficiencyMS Excel proficiencyMS Outlook proficiencyMultitaskEmpathyPatienceWritten communicationVerbal communicationProblem solving skillsAttention to detailTeamworkPositive attitude

Required

High School diploma

Up to three years of customer service experience

Willing and able to respectfully identify, raise and resolve issues getting in the way of providing excellent service to customers

Strong affinity for Agiliti's core competencies

Demonstrated ability to follow ISO certified quality management system processes. Understand Agiliti's Quality Policy and applicable objectives/metrics

Excellent listening skills

Empathy, patience, and enduring positive attitude

Strong written and verbal communication skills

Ability to multitask and independently manage time

Strong troubleshooting/problem solving skills

Attention to detail and accuracy

Ability to work in a fast-paced team environment

Ability to read, write and speak English proficiently

Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

While performing the duties of this job, the employee is regularly required to talk and hear

Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying packages for shipment

Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms

Regularly required to lift and/or move up to 20-25 pounds

Fine hand manipulation (keyboarding)