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FlightSafety International · 12 hours ago

Program Manager (Center)

Greater Orlando

Full-time

Onsite

Mid, Senior Level

2+ years exp

FlightSafety International is the world’s premier professional aviation training company, providing training for pilots and technicians from across the globe. The Program Manager will manage a team of certified instructors to ensure the delivery of training meets client needs, while also overseeing the development and maintenance of course materials.

Aerospace

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Manage daily training and checking activities of instructors, including regular monitoring of scheduling and schedule changes, ensuring schedule optimization, managing availability and staffing through review and approval/denial of leave and time off requests, conducting team meetings or other routine communications with instructors regarding their daily work, and resolving client and/or instructor questions and conflicts using management discretion, independence, and Company policy

Manage program instructors’ performance by providing timely formal and informal feedback and coaching, conducting observations of instructor training and checking activities, preparing annual and mid-year performance appraisals, and when appropriate, preparing and managing performance improvement plans

Hold instructors accountable to comply with FlightSafety policies and procedures by recommending disciplinary action to DOT/DOMT and conducting disciplinary meetings and/or counseling/coaching with direct reports

Recommend annual merit-based salary changes for instructors using discretion within budget parameters and policies provided by FlightSafety

Support Scheduling Specialist in organizing, planning, and assigning instructors to customer training events and as aligned with instructor training and qualifications. Monitor instructor schedules and coordinate with Scheduling Specialist as needed to ensure instructor schedule stability

Regularly review program staffing and anticipate changes in personnel and customer demands to recommend program staffing changes to DOT/DOMT and Center Manager

Review qualifications of, interview, and evaluate instructor candidates for hire; recommend hiring decisions

In partnership with Director of Standards (DOS)/Director of Maintenance Standards (DOMS), evaluate and approve all new and existing instructors for certification of program-required training activities; provide any additional training to ensure readiness to teach subjects/courses on instructor training schedule

Educate and influence instructors’ use of available technology and effective training delivery methods in classroom, briefing, and simulator instruction

Maintain expert-level knowledge of (i) the program aircraft and its original equipment manufacturer (OEM), (ii) applicable courseware, training documentation, technology, and equipment; (iii) technological and regulatory developments impacting training delivery, and (iv) the key customers receiving training under the program and overall demands for training in the program

Liaise between FlightSafety and customer contacts regarding training needs and expectations; make real-time discretionary decisions to address customer/client requests; coordinate back with DOT/DOMT, Account Managers, Relationship Managers, and/or Instructors as appropriate

Maintain instructor qualifications in accordance with FlightSafety Quality Management System (QMS) processes and procedures and applicable regulatory requirements; conduct training and/or checking activities as needed or assigned

Manage development, implementation, modification, presentation, and ongoing sustainment of courseware, training documentation, and training devices associated with the program to align with effective training delivery and regulatory requirements

Assists the Manager of Flight Training Devices (MFTD) in validating and resolving Flight Training Devices (FTD) discrepancies as assigned by DOT from time to time

Analyze status of all current projections/plans and keep the DOT/DOMT apprised of any problem areas or issues and provide updates as requested or needed by the DOT/DOMT

Qualification

People managementAviation knowledgeTraining deliveryScheduling softwareCustomer serviceMS Office SuiteCRMTMS SystemsIOSProblem-solvingTime managementCommunication skillsDetail-orientedAdaptability

Required

Bachelor's degree is preferred (or its educational equivalent if issued outside the U.S. or Canada). A degree in business or aviation management is preferred

Three (3) years' related experience and/or training; or

Equivalent combination of education and experience in the aviation or training/education field

Current pilot and instructor certificates and ratings necessary to provide training for all aircraft within the assigned program

Minimum of six (6) months' work experience in a teaching/training environment

Minimum of two (2) years' experience as appropriate in the program field as a pilot, aircraft maintenance technician or cabin safety function

Proven ability in people management; resourceful; problem-solver

Results-oriented with high drive to achieve objectives and standards

Excellent customer service skills

Knowledge of aviation terminology as specified by FAA/NAA, EASA, or other applicable aviation regulatory authority(ies)

Knowledge of basic scheduling concepts and/or experience with scheduling software

Detail oriented with excellent organization and time management skills

Excellent verbal and written communication skills

Ability to interact with various levels of management in a professional manner

Ability to adapt to changes rapidly and perform in a fast-paced work environment

Service-oriented and ability to adapt/respond to different types of personalities of clients and customers

General knowledge of the following software: MS Office Suite, TMS Systems, CRM, and iOS

Preferred

For Maintenance PMs, A&P Mechanic License is preferred

Experience within teaching/training environments for adult learners is preferred

Previous management experience preferred

Company

FlightSafety International

Glassdoor3.5

FlightSafety International is a provider of professional aviation training, simulation equipment and software. It is a sub-organization of Berkshire Hathaway.

Founded in 1951

New York, New York, USA

1001-5000 employees