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Enterfusion · 2 days ago

Tier II IT Support Engineer (Microsoft 365, Networking, Virtualization)

Orlando, FL

Full-time

Hybrid

Mid Level

$70K/yr - $85K/yr

3+ years exp

Enterfusion is an Orlando-based IT services company supporting multiple business environments. They are hiring a Tier II engineer to own escalations and complex troubleshooting across Microsoft 365, Windows, networking, and virtual/server environments.

ConsultingInformation TechnologyOutsourcing

Responsibilities

Own escalations Tier I can't resolve and drive them to resolution end-to-end

Troubleshoot to root cause, implement the fix, and document clearly so it doesn't repeat

Communicate professionally and consistently with users and teammates

Support Exchange Online/Outlook: mailbox access, permissions, mail flow troubleshooting

Support Teams and collaboration issues users encounter day-to-day

Troubleshoot SharePoint/OneDrive access, sync, and permissions issues

Handle Entra ID (Azure AD): MFA, sign-in issues, user/group access, licensing basics

Troubleshoot DNS/DHCP/VPN/VLAN/connectivity issues and coordinate with senior resources when needed

Support VMware and/or Hyper-V environments and Windows Server services at a Tier II level

Triage server/service performance issues and apply appropriate fixes or escalations

Maintain excellent ticket notes in our PSA and contribute to knowledge base articles/checklists

Help Tier I technicians grow by sharing troubleshooting approaches and best practices

Qualification

Microsoft 365Networking fundamentalsVirtualizationPowerShellEntra ID (Azure AD)Windows ServerPSA/RMM toolsCustomer-facing communicationOrganized troubleshooting