GotPhoto.com | fotograf.de · 1 week ago
Customer Care Agent (Remote in CA, CO, and TX)
United States
Full-time
Remote
Entry Level
$20/hr - $20/hr
1+ years expGotPhoto.com is dedicated to digitalizing the photography industry and is seeking a Customer Care Agent to join their Customer Development Team. This role involves engaging with customers via phone or email to resolve technical issues and ensure they get the best out of the company's solutions.
E-CommercePhotographySaaSSoftware
Responsibilities
Responding to customer inquiries and resolving issues promptly and courteously via phone and email
Providing accurate information about our platform and its features
Troubleshooting technical issues and escalating complex problems to the appropriate departments
Maintaining detailed records of customer interactions and transactions using our CRM system
Supporting the improvement of our Customer Development operation
Qualification
Required
+1 year of experience in customer service or support, using technical documentation to navigate platforms and processes
At least 6 months of experience troubleshooting hardware or software remotely
Ability to quickly grasp and explain new technologies, product updates, and systems to end users
Experience communicating customer issues to internal teams
Excellent verbal and written communication skills
Benefits
Generous Leave Policy
Paid medical leave
Paid parental leave
Subsidized fitness membership
Annual learning budget of $500, which can be increased to $1,000
Company
GotPhoto.com | fotograf.de
Our mission is to digitalize the people photography industry.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase