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Tadaweb · 1 day ago

Customer Success Manager (OSINT/PAI), Public Sector

Seattle, WA

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Tadaweb is a pioneering technology company with roots in Luxembourg and a growing global presence, and they are seeking a Customer Success Manager for its growing US business. This role involves building relationships with users, training customers on the Tadaweb platform, and acting as the voice of the customer to improve service delivery and product offerings.

AnalyticsEnterprise SoftwareOnline PortalsOpen Source

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Hiring Manager

Aurore W.

Responsibilities

At the conclusion of training, you will be an expert on the Tadaweb platform

You will build and maintain relationships with our users and key customer stakeholders based on trust, transparency and a commitment to their mission success

You will train and mentor customers on our platform to deliver maximum value on open-source data collection and analysis

You will help customers to solve complex problems that lack clear answers and you will envision, execute and supervise solutions that leverage people, products and processes

You will act as the voice of the customer internally to communicate feedback and requests to a cross-functional product team

You will research, explore, and help implement new technologies to help our customers

You will be heavily involved in both pre-sales and post-sales Go To Market motions

Qualification

Customer Success ManagementPublic Sector ExperiencePAI CollectionOSINT ProductionSaaS ExperienceData AnalyticsTechnical PresentationsEthical Data CollectionTrainingProblem SolvingCollaborationMentoring

Required

4–7+ years of experience in Customer Success, Account Management, or another customer-facing role, ideally within SaaS or tech, with a focus on Dept of War/Defense or government customers

Experienced with collection of PAI, production of OSINT, internet investigations, or professional online research

Excited by technology and how it can be a catalyst for change

Comfortable preparing and delivering product demonstrations, training workshops and customer briefs

Familiar with Customer Success best practices and challenges at the individual contributor level

Interested in both international current affairs and information technology advancements

Follows an ethical, legal, and transparent approach to data collection

Willingness to obtain and maintain a United States security clearance for this role

Prioritizing candidates who reside in Seattle, WA or other major cities in the Pacific Time Zone

Preferred

Experience as an analyst working with all-source or open-source content in support of public sector, law enforcement, or corporate security objectives

Exposure to social network analysis, and knowledge of clear, deep and dark web investigation

Experience with streamlining investigative workflows by using bespoke tools, programming languages like Python, or automations you created

Enthusiasm for client-facing work including presentations, training, business/operations management, and troubleshooting

Ability to explain complex and time-sensitive issues to users in a simple manner

Experience collaborating with multiple teams at an early stage startup

Experience collaborating with multiple teams located across multiple time zones

Experience with data analytics, or data and network analysis