APL Logistics · 11 hours ago
Associate Representative, Customer Service and Support (1st Shift) - Lithia Springs - 757
757 Douglas Hill Rd, Lithia Springs, GA, 30122, US
Full-time
Onsite
Entry Level
$19.50/hr - $19.50/hr
1+ years expAPL Logistics provides innovative, global supply-chain solutions across various markets. The Associate Representative is responsible for ensuring accurate and efficient processing of customer orders, collaborating with teams and stakeholders to meet customer expectations and compliance with regulations.
AutomotiveLogisticsSupply Chain Management
Responsibilities
Process and manage customer orders efficiently and accurately in accordance with established procedures and protocols; and timeliness with high accuracy to meet customer expectations and cost-effectiveness
Maintain accurate and up-to-date records of customer orders and communicate any changes or issues to relevant stakeholders
Proactively address service issues with the respective stakeholders; escalate more complex cases to more senior colleagues and Supervisor/Manager
Escalate non-conformance issues for interventions and corrections
Respond to queries from various stakeholders
Cooperate with service providers (2PL/3PL etc.) to resolve warehouse, customs or trucking issues to ensure timely delivery of orders
Ensure all processes are documented and updated SOPs are reviewed after Logistics Analysts' updates
Any other responsivities as assigned by Supervisors/Managers
Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner
Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and their expectations are met
Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers’ satisfaction
Develop and maintain strong relationships with customers to promote repeating business and customer loyalty
Work collaboratively with cross-functional teams to achieve common goals and objectives
Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately
Maintain and build strong relationships with vendors and suppliers
Qualification
Required
Minimum 1 year of relevant work experience
Good command of English Language
Familiar with PC applications and MS Office tools
Benefits
PTO
6 days sick time
8 paid holidays
1 paid "Personal Holiday"
Company Bonus Plan
401(K) SAVE Plan
Annual Fixed Contribution
Medical, Dental, Vision, and Life & Disability coverage
Voluntary Benefits
Accident/Critical Illness/Hospital Indemnity Benefits
Tuition reimbursement and student loan assistance
Employee Assistance Program (EAP)
Health Savings Account (HSA) with employer funding and wellness incentives
Flexible Spending Account (FSA)
Employee Referral Program
Company
APL Logistics
APL Logistics is a global supply chain specialist in the automotive, consumer, industrial and retail verticals.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Hakan Yaren
Chief Information Officer
Recent News
2025-11-07
Seattle TechFlash
2025-08-29
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