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National Exchange Bank & Trust · 2 days ago

Customer Service Representative

Sheboygan Falls, WI

Full-time

Onsite

New Grad, Entry Level

National Exchange Bank & Trust is an independent, family-owned bank serving Southeastern Wisconsin. As a Customer Service Representative, you will create a difference in customers' lives by completing transactions, offering bank products, and providing guidance on financial decisions.

BankingCustomer ServiceFinancial Services

Responsibilities

Completing account transactions

Offering appropriate bank products and services

Opening new accounts

Providing guidance to help customers make decisions about their financial needs

Qualification

Customer serviceAttention to detailProblem solvingMulti-taskingCommunicationProfessionalismComputer operationCash handlingInterpersonal skillsConfidentiality

Required

Excellent customer service

Attention to detail

Great communication

Ability to multi-task

Problem solving skills

Ability to work independently as well as part of a team

Interpersonal skills necessary to relate to and empathize with other people and to maintain a friendly, cheerful, and courteous demeanor throughout the day

Maintain composure and professionalism under pressure, including the ability to effectively deal with unexpected situations and potentially difficult engagements and to maintain a cohesive work environment with coworkers

Maintain the highest level of confidentiality and discretion of customer and bank information

Show high attention to detail, with the ability to problem solve basic issues

Operate a computer and other standard office equipment

A high school diploma or equivalent

Cash handling and customer service experience

May require travel to neighboring offices for staffing coverage upon request