Marsh · 1 day ago
Manager I - Account Management - Captives
Colchester, VT
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $182K/yr
5+ years expMarsh is a global leader in risk, strategy and people, and they are seeking a Client Service Leader to support the Deputy Regional Leader in translating leadership's vision into actionable steps. This role involves managing a team, enhancing client engagement, and driving operational efficiency to ensure client satisfaction and retention.
ConsultingInsuranceRisk Management
Responsibilities
Manage a team consisting of Deputy Team Leaders, Client Team Leaders, Account Managers and Account Administrators. Providing strong leadership to Deputy Team Leaders, fostering a high-performance culture and ensuring effective collaboration
Deliver and help manage the execution of initiatives, setting clear goals, and providing guidance and support to Deputy Team leaders
Collaborate with the Deputy and Regional Leaders to establish a cohesive team, ensuring teams under their direction are aligned, motivated, and performing at their best to achieve the organization’s goals
Take a proactive approach to managing client relationships, working closely with the Client Team Leaders to ensure client satisfaction and retention
Develop and implement strategies to enhance client engagement, drive revenue growth, and maintain strong client relationships
Act as a point of escalation for any client-related issues or concerns, ensuring timely resolution and/or further escalation to the Deputy and Regional Leaders
Drive operational efficiency, streamlining processes and optimizing resource allocation
Implement best practices and leverage optimal utilization of resources, including technology to enhance productivity and work with COG effectively to deliver high-quality services to clients
Support and oversee the successful execution of change initiatives, ensuring colleagues understand the 'why' and the 'how' of the change and allowing a smooth transition and effective adoption of new processes and systems
Communicate change objectives, vision, and benefits, fostering a positive attitude towards change and addressing concerns and resistance from team members
Foster a positive and inclusive work environment, promoting colleague engagement, motivation, and professional development. Hold Deputy Team Leaders accountable for maintaining and increasing engagement within their teams
Help develop and implement effective internal communication strategies to foster a sense of connection and consistent messaging within the region. Facilitate communication channels to promote information sharing, updates, and alignment
Qualification
Required
Bachelor's degree in insurance, accounting, or related field
A minimum of 5 years of recent captive, finance, accounting, audit or insurance experience
Experience in leading teams
Preferred
An internationally recognized professional accounting designation, such as a CPA, CA, ACCA or ACA
Prior captive management with knowledge of local regulations and procedures, with a commitment to continuous learning
The ability to provide training to Client Service Accountants and Client Service Managers, fostering a culture of empowerment and professional growth
Familiarity with captive insurance policy structures with technical ability to discuss regulatory updates with clients
Benefits
Health and welfare benefits
Tuition assistance
401K savings and other retirement programs
Employee assistance programs
Company
Marsh
Marsh provides insurance brokering and risk management services for enterprises.
10001+ employees
H1B Sponsorship
Marsh has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (30)
2023 (39)
2022 (70)
2021 (34)
2020 (38)
Funding
Current Stage
Late StageTotal Funding
$0.21M2022-07-01Series Unknown· $0.21M
Leadership Team
L
Levee Brooks
Chief Operating Officer, North America
David Liston
US and Canada Chief Commercial Officer
Recent News
Insurance News in the United States
2025-12-13
2025-12-06
Company data provided by crunchbase