West Virginia University · 13 hours ago
(On-site) Enrollment Specialist - WVU Online
Morgantown, WV
Full-time
Onsite
Entry, Mid Level
2+ years expWest Virginia University is currently accepting applications for an on-site Enrollment Specialist in their WVU Online department. The role is responsible for driving inquiry-to-application conversion for prospective online students and ensuring they receive personalized guidance throughout the outreach process.
EdTechEducationUniversities
Responsibilities
Design, execute, and continuously improve inquiry response strategies, using CRM workflows, outbound calling, and personalized follow-ups to establish consistent, outcome-driven engagement with prospective students
Own conversion outcomes from inquiry to application, developing and monitoring key performance indicators, analyzing conversion rates, and recommending strategies to improve funnel progression
Maintain organized records of interactions and follow-up activities in the CRM system
Develop and implement strategies to engage hard-to-reach prospects, including calls at varied times such as evenings or weekends
Create and update communication standards, including scripts, templates, and workflows; ensure alignment with institutional enrollment protocols and consistency across all channels
Participate in professional development, team training, and strategy reviews, sharing recommendations that enhance WVU Online’s recruitment effectiveness and prospective student experience
Other duties as assigned in job description
Qualification
Required
Bachelor's or master's degree in business, communications, education, or related field
Experience in customer-facing roles, student services, or enrollment-related work
Minimum experience required is two and a half (2.5) years of related experience if holding a bachelor's degree, or a minimum of six (6) months of experience if holding a master's
Experience may include student worker positions, graduate assistantships, or other paid roles
Any equivalent combination of related education and/or experience will be considered
All qualifications must be met by the time of employment
Strong verbal and written communication
Active listening and relationship-building
Problem-solving and analytical thinking
Organization and multitasking
Adaptability and ability to work independently
Comfortable working both independently and as part of a larger team to support institutional goals
Benefits
37.5-hour work week
13 paid holidays (staff holiday calendar)
24 annual leave (vacation) days per year or more based on years of service (employee leave)
18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
WVU offers a range of health insurance and other benefits
401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
Wellness programs
Company
West Virginia University
West Virginia University offers academic programs in order to earn bachelor’s, master’s, or doctoral degrees.
5001-10000 employees
H1B Sponsorship
West Virginia University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (247)
2024 (108)
2023 (115)
2022 (108)
2021 (72)
2020 (53)
Funding
Current Stage
Late StageTotal Funding
$20.97MKey Investors
National Institute of Nursing ResearchU.S. Department of AgricultureU.S. Department of Commerce
2025-02-01Grant· $2.7M
2024-10-29Grant· $7.82M
2024-09-17Grant· $0.72M
Leadership Team
Lori Hazlehurst
Professor Pharmaceutical Sciences
Michael Benson
President and Professor of History
Recent News
2025-12-12
Medical Xpress - latest medical and health news stories
2025-11-10
Company data provided by crunchbase