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Immuta · 1 day ago

IT Support Specialist

Columbus, OH

Full-time

Hybrid

New Grad, Entry Level

$45K/yr - $75K/yr

Immuta is a company that enables organizations to unlock value from their cloud data by protecting it and providing secure access. As an IT Support Specialist, you will deliver support to Immuta employees, helping them stay productive across MacOS, SaaS applications, and a growing set of workplace technologies.

AnalyticsBig DataCloud Data ServicesCyber SecurityPrivacySecuritySoftware

Growth Opportunities

Responsibilities

Provide day-to-day support for end users across SaaS applications, MacOS, software, and hardware

Troubleshoot, triage, and escalate complex issues to Systems Administrators and Engineers, capturing details and partnering on resolution

Procure, ship, configure, and manage our fleet of Macs, iPads, Zoom Rooms, and other IT equipment

Execute onboarding, offboarding, and access changes, ensuring users have what they need when they need it

Maintain accurate documentation and contribute to the team’s knowledge base and standard operating procedures

Participate in core IT service management workflows, supporting incidents, service requests, changes, and asset tracking

Qualification

MacOS supportSaaS applicationsIT service managementJamf managementTechnical communicationCustomer serviceTeam collaborationProblem-solvingDocumentation

Required

Provide day-to-day support for end users across SaaS applications, MacOS, software, and hardware

Troubleshoot, triage, and escalate complex issues to Systems Administrators and Engineers, capturing details and partnering on resolution

Procure, ship, configure, and manage our fleet of Macs, iPads, Zoom Rooms, and other IT equipment

Execute onboarding, offboarding, and access changes, ensuring users have what they need when they need it

Maintain accurate documentation and contribute to the team's knowledge base and standard operating procedures

Participate in core IT service management workflows, supporting incidents, service requests, changes, and asset tracking

Preferred

Previous IT support experience preferred, OR relevant coursework, certifications, internships, or demonstrated passion for technology through personal projects, volunteering, or self-study

Proficiency supporting MacOS environments managed by Jamf or another endpoint management solution

Experience working with a variety of SaaS applications, such as Google Workspace, Okta, and Zoom

Strong written and verbal communication skills, with the ability to explain technical concepts clearly

Ownership mindset with strong follow-through and comfort taking deliverables from start to finish

Customer service instincts and an outward, user-first approach

Positive attitude, eagerness to learn, and a collaborative style that thrives in a team environment