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BioHorizons · 1 day ago

Product Representative I

Hoover, AL, US

Full-time

Onsite

Entry Level

1+ years exp

BioHorizons is a company focused on providing support in the Regulatory Affairs Complaint Management Department. The role of Product Representative I involves performing clerical duties and maintaining documentation related to customer complaints and quality records.

DentalHealth CareLaserMedical Device

Growth Opportunities

Responsibilities

Perform general office duties including but not limited to data entry, copying, filing, scanning, and labeling of Customer Complaint and Quality System Records in accordance with company procedure and work instructions

Perform a quality check of Customer Complaint records in accordance with the Good Documentation Practices (GDP) procedure (Q0518)

Append customer complaint records (PDF copies) to related complaints in the complaints management TrackWise system

Review, document, and update the Retorts & Concessions database

Distribute Customer Complaint Investigations to assigned investigators

Reconcile returned products on the Returned Product Reconciliation report monthly

Document customer complaint communications in TrackWise for Distributed Product complaints in accordance with company procedure and work instructions

Maintain and monitor customer complaints and quality records filed or removed from the designated Complaint Management storage area; locate and retrieve customer complaint records in response to requests from authorized users

Maintain proper storage of customer complaint investigations by company procedure and/ or departmental needs

Other duties and responsibilities as assigned