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Verigent · 1 day ago

Avaya Telecom Engineer

Knoxville, TN

Full-time

Onsite

Entry, Mid Level

$80K/yr - $92K/yr

Verigent’s client is looking for an Avaya Technician with an understanding of management and configuration of Avaya Aura Platforms. The role involves installing, configuring, and optimizing the Avaya system while providing support and troubleshooting for various endpoints.

Staffing & Recruiting

Hiring Manager

Matthew Casey

Responsibilities

Install, configure, and optimize Avaya Aura platform, ensuring the proper setup of core servers, software, and endpoints

Troubleshoot, configure, and support various Avaya IP, Digital, and Analog endpoints, ensuring users can seamlessly connect with the communication system

Provide hands-on troubleshooting for hardware and software issues across all Avaya products, responding promptly to client requests and service tickets

Conduct system upgrades, patches, and preventive maintenance to ensure that the Avaya environment is current and operating smoothly

Work closely with clients to understand their needs, provide training, and offer consultation on system improvements. Ensure timely and effective resolution of client concerns and inquiries

Maintain detailed documentation of installations, changes, troubleshooting steps, and resolutions. Update system logs, service reports, and client communications to ensure accuracy and thorough record-keeping

Qualification

Avaya Aura platformAvaya IP endpointsTroubleshooting skillsCustomer serviceAutonomous workCommunication skills

Required

Hands-on experience with Avaya Aura platform including installation, configuration, troubleshooting, and support

Knowledge of Avaya IP, Digital, and Analog endpoints, including setup, configuration, and troubleshooting

Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues involving both hardware and software components

Excellent customer service and communication skills. Ability to engage directly with clients, understand their needs, and provide effective solutions

Ability to work autonomously, managing tasks, priorities, and projects efficiently in a fast-paced, client-facing environment

Company

Verigent

Verigent is a nationally recognized leader in Telecom and IT staffing, helping organizations solve workforce challenges with flexible, tailored solutions.

Founded in 2002