Midwest Behavioral Health Center · 2 days ago
Director of Operations
Tecumseh, MI
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expMidwest Behavioral Health Center is dedicated to transforming lives through evidence-based care and is seeking a dynamic Director of Operations. The role involves overseeing core administrative functions including finance, IT, and HR, while fostering a positive work environment.
Mental Health Care
Responsibilities
Critical to understand, fully believe in, and be responsible for conducting MBHC’s mission and vision
Manage the full-cycle recruitment process for the MBHC facility ensuring that all practices are aligned with legal and ethical standards, and meet compliance standards. The process includes but are not limited to: job postings, screening candidates, onboarding requirements, and orientation
Develop and maintain relationships with community organizations, recruiting agencies, and educational institutions to attract top talent for employment and internship opportunities
Provide guidance and support to leaders regarding employee relations, performance management, and corrective actions to maintain a positive and successful work environment
Lead and/or aid members of leadership in internal investigations regarding employee conduct
Collaborate with leaders to develop and implement employee retention strategies that include but are not limited to: employee development opportunities, satisfaction surveys and recognition programs
In collaboration with MBHC leadership, manage the human resource budget including but not limited to: supplies, staffing, and equipment costs
Ensure all program facility and supply needs are met
Manage accounts payable and receivable functions, ensuring timely payments and collections
Reconcile accounts, monitor cash flow, and assist with budgeting and forecasting
Coordinate with external accountants for audits and tax filings
Improve financial processes and systems for accuracy and efficiency
Ensure all program facility and supply needs are met
Ensure timely and accurate processing of payroll
Complete day-to-day HR operations including but not limited to: generating compliance reports from HRIS, coordinating leave requests, and submitting required reporting
Manage and oversee the human resource information system, AP/AR platform, and related contracts. This includes but is not limited to: contracts involving the HRIS solution, employee benefits, and recruitment platforms to ensure services are delivered efficiently, cost effectively, and in compliance with regulatory requirements
Ensure compliance within the HRIS system including but not limited to: employee data/files, employee training compliance, recruitment postings, and compliance or metric-related reporting
Lead the human resource department in implementation and adherence of all accreditor, licensure, or internal policies, procedures, and protocols applicable to employee files
Provide continuous monitoring of all required employee training, licenses, credentialing and/or certifications required by payors, accreditors, licensure, and policy to ensure compliance and good standing
Supervise, manage, and mentor their assigned team in accordance to policy and identified need for professional development. This includes but is not limited to: supervision, regular performance evaluations, goal setting, constructive feedback, corrective action, performance improvement planning, and individualized support
Aid in monitoring supervision documentation compliance for all departments
Supervise IT infrastructure, hardware/software procurement, and system security
Implement any digital tools or devices assigned to roles or units while monitoring any IT-related inventory
Work with the leadership team to review, create, and implement strategic initiatives to improve staff satisfaction, safety, quality assurance, compliance, and operational efficiency
Aid in developing and implementing policies and procedures regarding employee-related practices, health and safety, and workplace conduct
Understand and remain informed of all current federal, state, accreditor, payor, and local laws and regulations
Provide ongoing needed or required training and education to staff, as assigned
Ensure identified facility or department metrics and key performance indicators are achieved
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, Psychology, or related field preferred
A minimum of 5 years of experience spanning across human resources, finance, IT and general administrative/operational work is required
A minimum of 5 years of experience in behavioral healthcare and a minimum of 2 years of experience in a leadership role required
Strong knowledge of applicable employment laws, regulations, and best practices
Exceptional analytical and problem-solving skills, verbal and written communication skills, and organizational skills with the ability to prioritize workload and meet deadlines
Competency and experience using HRIS systems, payroll software, accounting software (QuickBooks), and common IT tools
Excellent interpersonal and conflict resolution skills with ability to work effectively in a time environment across all departments
Understanding of diverse cultures and gender specific issues and the ability to incorporate needs of gender and culturally diverse groups into the organization
Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families and referral sources
Preferred
SHRM-CP or PHR certification preferred
Company
Midwest Behavioral Health Center
At Midwest Behavioral Health Center, our mission is to transform lives and inspire wellness through evidence-based care.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase