IT Customer Support Specialist jobs in United States
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COMPA Industries, Inc. · 1 day ago

IT Customer Support Specialist

positionLos Alamos County, NM
timeFull-time
remoteOnsite
senioritySenior Level
money$32/hr - $38/hr
date5+ years exp

COMPA Industries, Inc. is a company that partners with LANL to provide mission-critical IT services. They are seeking an IT Customer Support Specialist to provide onsite support for user accounts and ensure secure access to LANL systems in a classified environment.

Government
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote
Hiring Manager
Trung Nguyen
linkedin

Responsibilities

Provide onsite IT support for user accounts, desktops, laptops, and LANL network access
Issue and manage Multi-Factor Authentication (MFA) tokens
Support identity verification and secure account access procedures
Resolve and track incidents using tools such as ServiceNow
Respond to field service requests with professionalism and urgency
Document procedures to improve workflows and compliance
Collect and report system availability and issue trends
Build strong working relationships with end users and stakeholders
Work daily in a secure, classified environment

Qualification

Active DOE Q clearanceIT support experienceWindows desktop environmentsMicrosoft Office 365ServiceNow familiarityMFA/token systems supportIT certificationsCommunication skills

Required

Active DOE Q clearance (active TS may be considered)
5+ years of IT support or technical customer service experience
Strong experience with Windows desktop environments
Proficiency with Microsoft Office 365 & Teams
Familiarity with incident management systems (ServiceNow preferred)
Excellent written and verbal communication skills
U.S. Citizenship
Ability to work onsite daily at LANL (two locations ~10 minutes apart)

Preferred

Prior support in secure or classified environments
Experience issuing or supporting MFA/token systems
Exposure to high-performance computing environments
IT certifications (CompTIA, Microsoft, Cisco, etc.)
Bachelor's degree in an IT-related field plus 5 years experience, or equivalent combination of education and experience

Benefits

Competitive pay
Long-term stability
Mission-driven work
Professional growth in a secure environment

Company

COMPA Industries, Inc.

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COMPA Industries is a government administration company headquartered in Albuquerque, New Mexico.
dateFounded in 1986
location
Albuquerque, New Mexico, USA
people-size201-500 employees
web-link
http://compa.com

Funding

Current Stage
Growth Stage

Leadership Team

D
Daniel Jensenlopez
CEO
linkedin
Company data provided by crunchbase