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Spencer Savings Bank · 1 day ago

CSCR-PT

Elmwood Park, NJ, US

Full-time

Onsite

Entry Level

$20.61/hr - $22/hr

1+ years exp

Spencer Savings Bank is seeking a Customer Service Center Representative to perform basic customer service duties. The role involves assisting customers with account information, processing transactions, and participating in business development activities.

Banking

Responsibilities

Provides quality customer service in a polite and professional manner to customers over the phone and through mail/email. Uses the Teller Interactive Machine (TIMs) video and audio equipment to service customers located in Spencer Financial Centers

Performs new account processing by presenting and opening accounts in accordance to Spencer’s Sales process relating to checking, savings, Certificates of Deposit and Individual Retirement Accounts

Originates Consumer Loan applications and monitors the application through the approval process

Performs full-service teller functions, such as processing deposits, withdrawals and loan payments; cashing customer checks and processing Lock Box transactions. Prepares a daily settlement of CSR transactions

Provides assistance, answers inquiries and resolves customer problems within guidelines established by CSC management on debit cards, internet banking, deposit accounts, loans and other products and services

Assists CSC management/supervisors in the daily balancing of the TIMs and CSC

Assists in the maintenance of CSC files. Completes reports as directed by CSC management

Complies with all bank security and compliance requirements

Participates in the CSC business development activities by recognizing and referring new business opportunities as appropriate. Participates in external/community business development events

Maintains a competent level of knowledge of the bank’s products and services appropriate to the position

Performs other duties as required

Qualification

Customer ServiceCommunication SkillsBanking OperationsSoftware ProficiencyBilingual (Spanish/Polish)

Required

High School degree, GED or equivalent related business experience

1 year experience in a call center environment or bank operational or CSC function, which would include direct and indirect customer service experience preferred

Excellent communication skills required

Must be comfortable interacting with customers through written correspondence as well as over the phone and video chat

Proven capability to proficiently and effectively present information to all levels of employees and customers

Proficiency with various software programs including word processing and spreadsheet applications