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Hendrick Motorsports · 15 hours ago

Service Business Development Representative

Rick Hendrick Chevrolet of Buford

Full-time

Onsite

Entry Level

3+ years exp

Hendrick Motorsports is a prominent organization in the automotive industry, and they are seeking a Service Business Development Representative responsible for lead generation activities to support sales and service goals. The role involves answering phone calls, scheduling appointments, and maintaining customer records to enhance customer satisfaction.

MotorsportsSports

Culture & Values

Responsibilities

Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment

Log all customer comments into Dealership Management System

Schedule follow-up contact if no appointment is made in Dealership Management System

Confirm scheduled appointments with future customers

Post scheduled appointments on appointment board in the Business Development Center

Re-schedule “no-show” customer appointments

Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed

Maintain and update customer changes in database

Contact current customer base on current marketing incentives

Respond to customer website request (internet inquiries)

Contact internet clients via e-mail and phone to schedule a sales or service appointment

Notify necessary departments to inform of appointments set

Forward any customer concerns to the correct department Manager and follow-up

Maintains CSI at or above Company standards

Maintains an organized, clean and safe work area

Participates in required training

Follows Safeguards rules and regulations

Demonstrates the Company’s Core Values

Maintains accurate timekeeping record in timekeeping system

Complies with Company policies and procedures

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties

Other duties as assigned

Qualification

Customer ServiceBusiness DevelopmentDealership Management SystemMicrosoft OfficeValid Driver’s LicenseAutomobile Salesperson LicenseCommunication SkillsInterpersonal Skills