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Chase · 1 day ago

Military Spouse Opportunity: Customer Service Account Specialist I

Work At Home - Maryland, Silver Spring, MD, 20910, US

Full-time

Onsite

Entry Level

$22.50/hr - $26.53/hr

1+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Customer Service Account Specialist I, you will be the first point of contact for clients, providing exceptional customer service for various financial products and managing a high volume of inbound calls.

BankingFinancial Services

Responsibilities

Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products

Utilizes customer service expertise to interpret needs and deliver continuous insights

Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience

Excels both independently and collaboratively, driving team success and achieving goals

Follows all regulatory and departmental practices and procedures diligently

Takes ownership of each customer interaction while treating them with respect and responding with empathy

Qualification

Customer service experienceCommunication skillsComputer literacyProblem-solving skillsMultitasking abilityEmpathyAdaptabilityDecision-making skills

Required

Must be a spouse of a currently serving member of the U.S. Army, Marine Corps, Navy, Air Force, or Space Force, including active, reserve, and National Guard components

Reside approximately within a 60-mile radius of the JPMC Center in the following cities: Baltimore, MD - 2415 Liberty Heights Ave, Baltimore, MD 21215/Washington, DC - 2728 Marion Barry Ave SE, Washington, DC, 20020/Suffolk, VA - 6249 College Drive, Suffolk, VA 23435

Communication, information gathering, and decision-making skills

Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately

Ability to manage complex customer interactions using empathy, composure, and sound judgment

Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments

Adaptability and efficiency in fast-paced, dynamic, and results-driven environments

Ability to solve problems and effectively present and explain solutions

Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals

Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting

High school diploma or GED required