Sandvik · 1 day ago
Customer Support Representative
USA, TN, White Pine
Full-time
Onsite
Entry, Mid Level
2+ years expSandvik is a global engineering group that is committed to enhancing productivity and sustainability. They are seeking a Customer Support Representative to manage incoming calls, process sales orders, and ensure customer satisfaction through effective communication and problem-solving.
Building MaterialIndustrialMachinery ManufacturingManufacturingMining
Responsibilities
Answer all designated incoming calls from external sources and process sales orders taken by phone
Assess customer inquiries and route to appropriate person or department
Take ownership of customer issues and ensure commitments are met as promised
Expedite urgent orders to ensure customer receives when needed
Advise supervisor of customer concerns and solicit support where needed
Proactively inform customer of any changes to order status, backlog issues, or other relevant matters
Utilize tools and resources provided (sourcing allocation, stock, rob jobs) to satisfy customer requirements
Assist Expeditor to ensure accuracy of customer backorder status
Stay current on industry developments, competitive offerings and issues affecting sales and customers
Develop working knowledge of products and their functions for their respective customer group
Qualification
Required
2-5 years of relevant customer service experience
a two year degree, or equivalent experience
excellent business-wide communication skills
strong sense of tact and diplomacy
cooperative and relationship-oriented
proven sense of professionalism
ability to use discretion
experienced with the Microsoft Office suite, specifically Excel and the Windows environment
high degree of personal accountability and follow-up skills
able to learn Customer Service software applications
Benefits
Benefits eligibility starting 30 days after hire.
Comprehensive health coverage (medical, dental, vision, prescription, and telemedicine).
Paid vacation with up to 40 hours available to carry over annually.
Robust 401(k) retirement plan — 5% annual company contribution plus 50% match on the first 6% of employee contributions.
Tuition reimbursement for continued education.
Company
Sandvik
Sandvik is an engineering group with products that enhance customer productivity, profitability, and sustainability.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.81BKey Investors
European Investment BankNordic Investment Bank
2025-11-25Post Ipo Debt· $575.65M
2025-06-05Post Ipo Debt· $171.15M
2022-09-20Post Ipo Debt· $498.56M
Leadership Team
Stefan Widing
President and CEO
Cecilia Felton
EVP and Chief Financial Officer
Recent News
2026-01-05
2025-12-24
2025-12-19
Company data provided by crunchbase