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Arizona Public Service - APS · 11 hours ago

Supervisor IT Infrastructure Integration

Phoenix, AZ

Full-time

Onsite

Senior Level

5+ years exp

Arizona Public Service (APS) is committed to powering Arizona’s future with reliable and secure technology. As a Supervisor of IT Infrastructure Integration, you will lead efforts to ensure critical systems remain resilient and aligned with business objectives, while modernizing infrastructure and safeguarding foundational services that support disaster recovery and continuity.

Electrical DistributionEnergySustainability

No H1B

U.S. Citizen Only

Responsibilities

Lead Upgrades, installations, and system enhancements to maintain a reliable and resilient communication infrastructure

Oversee integration of infrastructure components across multiple platforms to ensure seamless operations

Ensure high availability and performance of mission-critical systems through integrations practices

Support reliability of the networks and sustainability to maintain business continuity

Collaborate with cross-functional teams to align technology initiatives with APS objectives

Manage high-priority deployments and comprehensive testing to guarantee operational integrity and regulatory compliance

Qualification

IT infrastructureSystem integrationsLeadership skillsCustomer serviceProblem solvingDrafting/CADTechnical guidanceInterpersonal communicationTeam collaboration

Required

Bachelors' degree in Information Technology or related field

Five (5) years' prior relevant experience or equivalent combination of education and directly related experience

1 year leadership skills

Advanced knowledge of job area typically obtained through advanced education combined with experience

Strong background in IT infrastructure and system integrations

Ability to guide teams through complex projects and maintain operational excellence

Skilled at diagnosing and resolving issues quickly in high-pressure environments

Comfortable with modernization initiatives and emerging technologies

Works effectively across departments to deliver secure, reliable solutions

Willing to provide weekend or evening support for critical projects

Preferred

Knowledge of service offerings; customer service principles; various computer software applications, PCs, operating systems, and other computer-related technologies

Previous work experience requiring mechanical aptitude and the safe usage of common hand tools

Familiarity in Drafting or Computer Aided Drafting (CAD)

Skills in customer service; interpersonal, written and oral communications; supervising and working collaboratively in teams and across organizations; synthesizing feedback and adjusting plans accordingly; building strong relationships inside and outside the organization

Resolving incidents/problems efficiently and effectively

Demonstrated practice of management approaches such as work scheduling, coaching, tactics, and process execution

Ability to respond promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; solves conflict; maintains confidentiality

Provides integration support for critical grid telecommunications components including but not limited to, TDM/IP Microwave, IP Networking, Public and Private Wireless communications system, TDM multiplexing, DWDM, Sonet