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Heritage Insurance · 13 hours ago

Claims Coordinator

Tampa, FL, US

Full-time

Onsite

Entry Level

1+ years exp

Heritage Insurance is seeking a Claims Coordinator to manage incoming claims and provide administrative support to claims representatives. The role involves assigning claims, maintaining documentation, and ensuring compliance with regulations while delivering excellent customer service.

Insurance

Responsibilities

Provides primary support to Claim Inquiry telephone calls and backs up Customer Service call center

Reviews incoming claims and assigns to the designated representative and/or independent adjusting firms as required based on established protocols

Receives and distributes incoming mail and processes the outgoing mail, including attaching all documents (letters, invoices) submitted by the claim representatives to the requested check

Accurately and thoroughly maintains the Claim assignment spread sheet with all claims assignments

Assists with the collection and updates of all claim documentation

Keeps Manager informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to Manager for direction

Provides updates and responds to inquiries and requests for information from management and staff as requested

Provides administrative and clerical support (filing, answering phone calls, scanning, etc.)

Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner

Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs

Participates in special projects as assigned

Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures

Qualification

Claims experienceCustomer service skillsMicrosoft Office proficiency4-40 LicensureAnalytical skillsCollaborative partnerCommunication skillsDetail-orientedOrganizational skills

Required

High School Diploma or equivalent

Willing and able to ascertain licensure/certification within 1 year

One year experience in Claims or Customer Service area

Ability to proofread documents for correctness

Ability to respond to inquiries

Ability to operate standard office equipment

Ability to empathize with customers

Ability to actively listen to customers

Ability to deal sensitively and professionally with customers

Proficiency with Microsoft Office products

Demonstrated customer service focus

Superior customer service skills

Excellent communication skills

Ability to interact on a professional level with internal and external personnel

Results driven with strong problem solving and analytical skills

Ability to work independently in a fast paced environment

Ability to meet deadlines

Ability to manage changing priorities effectively

Detail-oriented

Exceptionally organized

Collaborative partner

Ability to contribute to a positive work environment

Preferred

Associate's Degree

4-40 Licensure

Experience in Claims or Customer Service area in the property and casualty segment

Proficiency with internet research tools

Company

Heritage Insurance

We are a super-regional property and casualty insurance holding company that primarily provides personal and commercial residential insurance products across our multi-state footprint.

Founded in 2012

Tampa, Florida, USA

501-1000 employees