ModMed · 2 days ago
Software Training Consultant - Practice Management
United States
Full-time
Hybrid
Entry, Mid Level
2+ years expModMed is a fast-paced Healthcare IT company focused on Modernizing Medicine. The Training Consultant - Practice Management serves as the primary trainer for small and medium complexity practices, facilitating learning and improving training materials to achieve business goals.
Artificial Intelligence (AI)Electronic Health Record (EHR)Health CareSoftware
Responsibilities
Demonstrates full competency of ModMed’s specialty-specific EHR, ASC, Practice Management System and/or Financials
Demonstrates full competency of and the ability to support and train add-on/ancillary features
Delivers virtual and in-person training to physicians, clinicians, and office staff while understanding the needs of each role
Demonstrates competency with internal system tools
Escalates issues and risks when needed
Completes documentation to support the organization’s business needs
Makes ongoing recommendations for process improvements
Assists with open support cases when needed
Travels to deliver onsite training, including workshops and go-live support
Troubleshoots technical issues
Collaborates with the Knowledge Services team to develop training material and user guides
Develops and delivers content for user conferences and end-user training events
Maintains competency with product enhancements through internal training sessions
Demonstrates commitment to departmental and corporate goals
Qualification
Required
2+ years of experience in software training, implementation, and/or relevant medical practice experience
Medical practice management experience (Claims Specialist, Accounts Receivable Specialist, Biller)
Ability to travel 75-90% including occasional weekends
Demonstrated problem-solving skills and effective decision-making abilities
Possesses excellent written and verbal communication skills
Empathetic communicator with a consultative approach - to see things from another person's point of view
Ability to work independently as well as part of the training team
Positive and personable attitude with a customer service focus
Professional, patient, and balanced approach to handling difficult customer situations
Able to establish and maintain effective communication and relationships with customers and teammates
Takes initiative in goal fulfillment and deadlines
Excellent time management and organizational skills
Basic knowledge of Apple products, including Mac, iPad, and iPhone
Ability to easily learn new software
Ability to provide some off-hours training and support, including occasional weekends
Company
ModMed
Specialty-specific healthcare SaaS solutions including AI-Powered EHRs, Practice Management, Analytics, RCM, Patient Engagement, Payments
1001-5000 employees
H1B Sponsorship
ModMed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$485.93MKey Investors
Warburg PincusIBMSummit Partners
2025-04-30Private Equity· $100M
2025-03-03Acquired
2022-02-22Series Unknown· $53.37M
Leadership Team
Daniel Cane
Chief Executive Officer
Joe Harpaz
Co-Chief Executive Officer
Recent News
Crunchbase News
2025-12-31
2025-11-18
Company data provided by crunchbase